Full-Time

Director of Professional Services Engineering

Posted on 9/5/2025

Innovative Solutions

Innovative Solutions

501-1,000 employees

Cloud consulting, migrations, optimization for SMBs

No salary listed

Rochester, NY, USA

Hybrid

Hybrid role; on-site in Rochester, NY at least 1 week per month; remote candidates willing to travel to Rochester considered.

Category
Software Engineering (1)
Required Skills
Machine Learning
Requirements
  • Must have a minimum of 5+ years of experience in leading a team of software developers, cloud engineers, architects, and other IT professionals
  • Must have the experience and drive to create world-class service delivery experiences
  • Must have experience managing technical individuals that provide proactive service driven by customer requests and gated within service contract limits
  • Must have experience managing technical individuals that provide IT services, including cloud services such as migrations, cloud software development, and implementations, in the form of projects and other fixed-scope engagements
  • Must be a leader that accepts challenges and inspires teams to accomplish their goals
  • Must have the ability to attract and retain high-quality engineers and developers
  • Must be able to juggle complex technical decisions that balance customer requirements and budget, tooling capabilities, and available cloud technologies to exceed our customers’ expectations
Responsibilities
  • Shape and scale a dynamic team that delivers industry-leading cloud and AI solutions to business clients
  • Mentor engineers and architects
  • Drive process innovation by spotting inefficiencies, eliminating bottlenecks, and pioneering changes that transform how we operate
  • Reimagine what’s possible by leading technical leadership and team development in a fast-paced, high-growth environment
  • Lead and develop the engineering function from its current size to a scalable organization capable of delivering multiple concurrent client projects while maintaining quality and efficiency
  • Provide technical leadership and decision-making to manage migrations, modernization initiatives, ML/AI implementations, and other enterprise technology projects
Desired Qualifications
  • A history of working at mid-size, high-growth technology companies, leading and scaling engineering teams
  • Experience managing staff with billable-hour expectations in professional services or managed cloud infrastructure organization
  • A technical fluency to accurately assess effort, complexity, and resource requirements for cloud migrations, modernization initiatives, ML/AI implementations, and other enterprise technology projects
  • Ability to make decisions quickly and own them
  • Open-mindedness to learning and trying new ways of doing things
  • A communication style that adapts and resonates with both internal team members and our customers
  • Natural inclination and desire to operate transparently
  • Ability to set clear expectations for others that allow them to fail quickly and safely
  • Ability to work through conflict among different technology choices
  • Entrepreneurial energy, with ambition and strategic vision to transform our engineering function from its current size to a scalable organization capable of delivering multiple concurrent client projects while maintaining quality and efficiency

Innovative Solutions provides cloud consulting, migration, and optimization services specifically for small and midsize businesses using Amazon Web Services (AWS). The team works directly with clients to move their data to the cloud and build custom software that improves business productivity and reduces costs. Unlike competitors that use standardized packages, this approach tailors every technical solution to the specific budget and growth needs of the individual business. The company's goal is to help businesses across the U.S. and Canada grow by making complex cloud technology accessible and practical.

Company Size

501-1,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$60M

Headquarters

Henrietta, New York

Founded

1989

Simplify Jobs

Simplify's Take

What believers are saying

  • DarcyIQ MCP Studio delivers 4x ROI with 50+ pre-built integrations enabling rapid deployment.
  • Healthcare vertical showing 55% reduction in administrative documentation via Epic and athenahealth integrations.
  • B2B sales acceleration achieved 58% sales cycle reduction and 400% deal capacity growth.

What critics are saying

  • AWS direct Tailwinds and Nova integrations commoditize Innovative's first-mover advantage within 12-24 months.
  • HIPAA compliance failures in DarcyIQ healthcare integrations trigger client exodus and lawsuits.
  • Competitors replicate MCP Studio integrations, eroding pricing power and 4x ROI claims by 2027.

What makes Innovative Solutions unique

  • AWS Premier Tier Partner with Agentic AI Specialization and proprietary DarcyIQ platform.
  • Tripled engineer capacity using AI agents, reducing project staffing requirements by 50%.
  • First AWS Partner integrating Amazon Nova multimodal models into Tailwinds platform for SMBs.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

14%

1 year growth

14%

2 year growth

13%
PR Newswire
Mar 3rd, 2026
DarcyIQ launches native Epic and athenahealth integrations to automate clinical workflows with AI

DarcyIQ, an AI revenue acceleration platform developed by AWS Premier Tier Partner Innovative Solutions, has launched native integrations with Epic and athenahealth's athenaOne EHR systems. The integrations enable healthcare organisations to access clinical and operational data through natural language conversations, eliminating the need to switch between platforms. Initial results show a 55% reduction in time spent on administrative documentation tasks and 40% faster resolution of billing and claims enquiries. The integrations use Model Context Protocol server architecture to maintain HIPAA-compliant security whilst enabling AI-powered automation. Clinical staff can query patient records, scheduling workflows and revenue cycle data through conversational AI. The integrations also support automated clinical reporting, population health summaries and patient engagement tracking. DarcyIQ will demonstrate the integrations at HIMSS26 in Las Vegas from 9-12 March.

PR Newswire
Feb 4th, 2026
Innovative Solutions launches DarcyIQ MCP Studio for AI-native business integrations with 4x ROI

Innovative Solutions has launched DarcyIQ MCP Studio, a feature enabling businesses to connect AI agents with critical business systems through Model Context Protocol integrations. The platform delivers production-ready solutions in minutes, eliminating the months-long development cycles and six-figure costs typically associated with custom AI integrations. The AWS Premier Tier Services Partner reports customers deploying 3-5 integrations have achieved a 4x return on investment through time savings and operational efficiency gains, with six-figure annual labour cost savings. DarcyIQ MCP Studio offers AI-assisted code generation, visual editing, secure credential management and one-click deployment, alongside 50+ pre-built integrations for popular business systems. The platform is immediately available to all DarcyIQ customers, with 24 hours of free production testing. AWS customers can access funding programmes covering 50-100% of initial costs.

Penn-Florida Companies
Oct 30th, 2025
AS COMPANIES FLEE HIGH COSTS, BOCA RATON HOPES TO BENEFIT

As companies flee high costs, Boca Raton hopes to benefit. By Ashley Portero - Senior Reporter, South Florida Business Journal For decades New York City residents have made moves to Florida, chasing sunshine and a lower cost of living. Now, more businesses are following suit. And that could lead to millions of dollars in savings. Boca Raton hopes to benefit from the trend. According to the city's Office of Economic Development, New York City businesses stand to unlock $7.5 million in annual savings if they relocate to the South Florida city, according to a new report. Conducted by the corporate site selection firm The Boyd Company, the report looked at factors such as labor, rent, utilities and travel to compare the cost of doing business in Manhattan and Boca Raton. It found that companies can lower their operating expenses by 22.5% per year. Boca Raton is already the base for major businesses such as ADT Security, Office Depot, The Geo Group and Celsius Holdings. But now, the city aims to bring more finance, technology and health care companies to the area, said Jessica Del Vecchio, Boca Raton's economic development manager. Some of those companies want to be in proximity to West Palm Beach, which is branding itself as the "Wall Street of the South." Recent additions include New York-based The Farmer's Dog, the internet famous pet food maker which opened a 19,000-square-foot office in Boca Raton in July. Innovative Solutions, a cloud services firm based in Rochester, New York, also committed to opening a local office and hiring 30 people. Businesses stand to save millions by relocating to Boca Raton, according to a new report. The lower cost of commercial office space, tax savings and housing are all part of the pitch the city is making to New York companies, Del Vecchio said. Many of the companies eyeing the area aim to relocate existing employees and hire some locals. Those new jobs often come with six-figure salaries, she said. "Housing seems expensive to us locally, but it's a deal when compared to prices in Manhattan," she said. According to the report, a 300-person corporate headquarters has about $25.8 million in total annual operating costs in Boca Raton. Those costs exceed $33 million in New York City and Silicon Valley. In Boston, Washington, D.C. and Seattle, companies can expect to spend more than $30 million. Labor costs are 17.5% lower in Boca Raton compared to New York City, the report said. With a sales tax of 7%, compared to New York City's 8.8%, businesses that spend $875,000 on annual office expenses can expect to save $16,450 per year. And then there's office space. Renting a 60,000-square-foot corporate office in Boca Raton costs about $2.6 million annually, compared to more than $5 million in the Big Apple. Still, Boca Raton - often thought of as a sleepy suburb - is a very different place than the 'city that never sleeps.' And it might be an adjustment for New Yorkers who are used to living in dense, walkable communities connected by public transit. So how do you sell Boca to people, especially young professionals, who are used to that lifestyle? According to Del Vecchio, many of the business leaders moving their companies to the area are looking for a change of pace. She also said that a new slate of residential developments are popping up around the city in proximity to business parks and public transit, creating more walkable areas. One example is The Park at Broken Sound, a mixed-used project with residential, office, retail and an Equinox gym under development. "You can walk to work, walk to the gym and restaurants but still have a car for freedom when you need it," she said. The city's Brightline train station has also created easy connections to Miami and West Palm Beach, another selling point, she said. Boca Raton has become a hotspot for high-income households that migrated from the northeast and other higher-cost locations during the pandemic. That's caught the interest of developers, as well. Last year, more than 100 projects were under construction, planned or proposed in Palm Beach County's southernmost city. "We're outperforming anyone in Palm Beach county when it comes to commercial leasing opportunities," Del Vecchio said. "Now, we're a thriving corporate hub. That's the message we're spreading."

PR Newswire
May 14th, 2025
New Ai Platform Darcyiq Automates Deal Flow And Accelerates Win Rates For B2B Services Companies

Customers Experienced Faster Sales Cycles, Higher Win Rates, Quicker Proposal Turnarounds, and Expanded Deal Capacity During Preview LaunchROCHESTER, N.Y., May 14, 2025 /PRNewswire/ -- Innovative Solutions, a leading Amazon Web Services premier consulting partner, today announced the use of its B2B sales AI technology to form a new initiative, Darcy, and the general availability of its signature product, DarcyIQ. The new platform is a first-of-its-kind AI revenue acceleration platform that shortens sales cycles and enhances productivity for B2B services companies. DarcyIQ streamlines the creation of sales quotes, presentations, and proposals by using agentic AI technology to automate research, collect requirements, integrate with leading virtual meeting and CRM platforms, generate presentations, and coach sales reps in real-time during calls.DarcyIQ's first customers saw a meaningful impact on their revenue and operational efficiency during a preview launch prior to the general release. During this period, these service-based companies experienced significant benefits:58% average reduction in sales cycle40% increase in win rates70% faster delivery of high-quality scopes of work (SOW), proposals, and architecture diagrams400% growth of deal capacity without expanding the technical team"DarcyIQ is now proven to accelerate sales velocity and win rates," said Travis Rehl, CTO of Innovative. "From providing real-time insights during client meetings to generating complete proposals and presentations, Darcy can remove the bottlenecks for any B2B services company that is slowed by the manual collection of requirements and creation of customized content for each prospect."DarcyIQ automates much of the manual work required of salespeople, sales engineers, and solution architects in three significant ways. First, DarcyIQ joins sales calls and web meetings with prospects and provides real-time coaching

PR Newswire
Dec 4th, 2024
Innovative Solutions Announces The Availability Of Amazon Nova Through Its Tailwinds Platform

Innovative is the first AWS Partner to provide its customers with access to Amazon's new cutting-edge platform for building multimodal AI models ROCHESTER, N.Y., Dec. 3, 2024 /PRNewswire/ -- Innovative Solutions, a leading provider of cloud services solutions for growing businesses and a Premier Tier AWS Partner with Generative AI competency, today announced that companies can now offer access to Amazon Nova following its launch at AWS re:Invent this morning. Innovative Solutions will provide access to the new family of GenAI multimodal models through Tailwinds, the company's new platform that accelerates the adoption and implementation of GenAI solutions for businesses of any size. "Amazon Nova is going to be a game-changing offering for companies to enhance their GenAI capabilities, and we are excited to be the first AWS Partner that can offer access to this new technology to companies of any size," said Justin Copie, CEO of Innovative Solutions. "In leveraging our industry-leading Tailwinds platform, our customers have already experienced the faster speed that GenAI solutions can bring to enhance their business. With the enhancements brought to market by Amazon Nova, companies will be able to further accelerate their AI initiatives and drive more impactful results."

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