Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, FirstFunding, operates as a non-depository (non-bank) company offering warehouse lending facilities. These facilities help provide necessary funding capability to non-delegated correspondent lenders, correspondent lenders, community banks and credit unions. First Funding services roughly 300 accounts currently and is growing! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This position is responsible for providing customer service support after funding authorization has been issued. Duties include but not limited to responses as needed via phone and email to fulfillment companies, funding sources, title companies, originators, sales account executives, and senior management as it pertains to post closing and investor purchase issues.

What You’ll Do

• Monitor daily report of original Notes not received. Follow up with the settlement agent and/or originator for status and provide detailed updates with the status for all to view in our platform.
• Answer emails and/or calls from the custodial team regarding collateral issues that pertain to the Note, allonge or signed doc package for investor delivery.
• Follow up with original Note returns for unsaleable loans and discuss with AE and Senior
• Management the next step in the process for the originator.
• Manage return wire report for receipt of partial or full return of funding wires.
• Check Outstanding Purchase Report for any reconciliations to be completed, and checks sent, where funds deposited to us the day before, but the PA was uploaded after\before business hours.
• Pull funding source payment registers from previous day to confirm additional loans were not added from last register processed.
• Request purchase advices from originators/fulfillment companies when investor wire is received but unidentified.
• Monitor funding source payment registers and pull throughout the day updating the funds received tab as needed.
• Prepare reconciliation for loans when investor purchase wire and investor PA is received as indicated in ready for processing status on the Outstanding Purchase Report after the funds received date status is updated.
• Assist originators on purchase issues, including distribution of additional funds sent to lenders after loan purchase by investors.
• Cross train and assist the Wire Team with daily functions as needed.

What You’ll Bring

• High School diploma or equivalent
• Typically has 4+ years of experience in title review, closing, funding or post-closing of residential mortgage loans
• Industry experience required

Salary Range: $22.80 - $30.38 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.