Senior Technical Program Manager

Why MX?

MX is a mission-driven fintech company empowering the world to be financially strong. We help banks, credit unions, and fintechs deliver intelligent money experiences by providing clean, connected, and categorized financial data. At MX, every role has a direct impact on improving financial well-being for millions of people.

You'll be part of a values-driven, fast-paced culture that celebrates innovation, collaboration, and meaningful work. Whether you're building products, supporting customers, or driving strategy, you’ll be surrounded by passionate teammates committed to making finance work for everyone.

Job Summary

As a Senior Technical Program Manager, you will play a pivotal role in driving the successful execution of processes and technologies that empower MX Engineering and Product teams to achieve strategic business goals. You will act as a key leader and integrator, enabling data-driven decision-making and ensuring that business leaders allocate resources efficiently to maximize impact. Your focus will be on aligning the organization around priorities that matter most, serving as the essential connective tissue that maintains cohesion and agility during periods of change.

In this high-impact role, you will manage a complex portfolio of initiatives with significant strategic importance. Your expertise in product-driven programs—including infrastructure, feature development, customized product delivery, and SLA/SLO management—will be critical to your success. You will be responsible for defining clear long-, medium-, and short-term objectives to drive business outcomes, establishing roles and responsibilities, managing dependencies, mitigating risks, and optimizing ROI.

Day-to-day, you will lead cross-functional collaboration by mapping dependencies, resolving blockers, tracking progress, and communicating status updates and key metrics to stakeholders, ensuring transparency and accountability throughout the program lifecycle.

This role will require the driving of alignment across cross functional technical and
non-technical teams. A working technical background including architecture, observability, networking, DevOps, and security is required.

Portfolio & Program Management

• Align cross-functional teams to strategic objectives by developing comprehensive program roadmaps, defining evaluation criteria, and tracking performance to ensure delivery against business goals.

• Lead portfolio-level planning by prioritizing initiatives, balancing scope and resources, and ensuring consistent alignment across programs.

Capacity Planning & Resource Management

• Partner with engineering leadership to forecast demand by program, assess skills inventory, and optimize resource allocation to meet delivery timelines and business outcomes.

• Ensure capacity plans are continuously updated to reflect changing priorities and operational realities.

Agile Planning & Execution

• Champion agile methodologies by training, coaching, and supporting delivery teams on best practices and frameworks (e.g., Scrum, Kanban).

• Promote a culture of iterative delivery and continuous improvement across technical and cross-functional teams.

Program Planning & Execution

• Develop and maintain detailed program plans, including scope, resource requirements, interdependencies, budgets, risks, and execution timelines.

• Monitor execution progress, ensuring timely delivery and resolution of blockers and escalations.

Performance Monitoring & Risk Management

• Define and track program success metrics; proactively identify risks, develop mitigation strategies, and ensure adherence to governance and quality standards.

• Conduct regular health checks and retrospectives to improve program delivery effectiveness.

Data-Driven Communication & Reporting

• Synthesize complex data into clear and actionable updates tailored for technical and non-technical stakeholders, including KPIs, risks, decisions, and progress reports.

• Present program updates and performance insights to senior leadership and other stakeholders in a concise and impactful manner.

Documentation & Knowledge Management

• Collaborate with engineering, product, and technical writing teams to develop and maintain high-quality technical support documents, including system overviews, user guides, integration manuals, architectural diagrams, and developer documentation.

• Support knowledge-sharing by producing enablement content such as guided walkthroughs, training materials, and demos.

Program Management Standards & Continuous Improvement

• Drive the adoption and enforcement of program management standards across initiatives, ensuring consistency in planning, execution, reporting, and issue resolution.

• Lead stand-ups and program reviews, drive root cause analysis, implement preventative actions, and continuously improve delivery metrics such as the engineering say/do ratio.

Stakeholder & Cross-Functional Alignment

• Work closely with business leaders, product managers, and engineering teams to understand business needs, define roles and responsibilities, manage dependencies, and align program execution with organizational priorities.

• Serve as a trusted advisor to stakeholders, ensuring transparency, accountability, and timely communication across all program phases.

Requirements

• Bachelor’s degree or equivalent work experience

• 8+ years of experience in program and portfolio management with in-depth knowledge of project/program management methodologies, tools, and best practices.

• Proven success in leading large-scale, complex technical programs from planning through execution.

• Solid technical foundation with experience in systems architecture, networking, and mobile services.

• Demonstrated ability to define, track, and report on key performance metrics across both technical and non-technical stakeholders at all organizational levels.

• Proficiency in program and project management tools (e.g., Clarizen, GitLab, JIRA, Confluence).

Preferred Requirements

• 3+ years of experience in financial services, corporate, or investment banking environments.

• 3+ years in a hands-on technical role (e.g., TechOps, SRE, DevOps, or Networking Engineering).

• Experience managing or delivering mobile technology programs or solutions.

At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to [email protected].