IT Helpdesk Analyst

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400 with offices in Los Angeles, Phoenix, Oklahoma City, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to remain years ahead of what our competition can offer.

Job Overview:

ABC Legal is looking for an experienced IT Helpdesk Analyst. As an IT Helpdesk Analyst, you (along with the Help Desk team) will be responsible for the technical support of ABC Legal’s user base both in our Seattle HQ and our remote locations. You will triage incoming support requests by order of importance and find efficient means of remediating issues. Below is a list of skills and experience that are most helpful in succeeding in this role:

Key Responsibilities:

IT Helpdesk Support              

• Setup and config of workstations
• Manage Office 365 and Active Directory accounts
• Manage IT assets
• Focus on users’ support experience

Qualifications:

• Min. 2 years working experience in an IT helpdesk or a similar role
• Experience in supporting Windows and MacOS desktop and network environment preferred
• Job-related certification (MCSE, Network+ or Security +) preferred
• Experience with security policies and good knowledge of standard best practices
• Good hands-on experience in Microsoft Active Directory, Office 365, and Windows Servers
• Experience with direct customer interaction
• Maintain highly cohesive and collaborative relationships with team members and other coworkers

Benefits:

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) retirement plan with 5% matching
• PTO and 11 paid holidays per year

Starting Pay: $20.00 to $24.00 per hour 

Schedule: Full-time, Monday thru Friday