Analyst – IT Service Delivery & Operations

Position Overview

• Identify potential risks and necessary remediations to processes.
• Contribute to content creation to help bring awareness to the latest updates to processes in the Operations space. 
• Assist with coordination and execution of successful Disaster Recovery exercises.
• Provide expertise
  Assist with maintain and execution of Change Management policies and compliance.
• CMDB Management with an eye on how to improve   business analyst focuses on
• Troubleshoot escalations in a timely fashion.
• Analytics – Review incident volume and identify trends, potential problem candidates
• Assist in Major Incident Management - including bridges, postmortem review and remediations.
•  Identify trends and evaluate potential resolutions to proactively reduce future occurrences
• Communicate problems and issues to management
• Capable of operating independently, demonstrate logical thinking and articulate clear thought processes through clear communications
• Manage stakeholder expectations by effectively communicating scope and timing of deliverables
• Assist in Monthly, Quarterly Audit reviews

Qualifications & Experience

• Bachelor’s degree in computer science or Information Systems or equivalent
• 3+ years of hands-on experience in 2 or more areas (Change Management, Incident Management, Disaster Recovery, Knowledge Management, ITIL and CMDB)
• Ability to adapt to rapidly changing business priorities
• Excellent written and verbal communication skills with proven ability to work in a fast-paced environment
• Strong Report-driven analytical and data interpretation skills
• Strong MS Office skills, especially Excel and PowerPoint
• Self-starter and proactive with the ability to effectively multi-task and work on multiple projects simultaneously
• Basic knowledge in core enterprise infrastructure.
• Highly self-motivated and detail oriented with ability to collaborate with others
• Willing to work outside of business hours when necessary

Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.