Operations Specialist

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

Seneca Insurance is a specialty property and casualty insurer, part of Crum & Forster (Fairfax Financial Holdings, Inc.), which takes a creative and disciplined approach to providing profitable insurance solutions. Our most valuable asset is our staff - 300+ employees, and growing, in locations throughout the United States - committed to delivering customized products with superior customer service. For more information about Seneca, please visit our website:  http://www.cfins.com/seneca/.

An Operations Specialist (Clerk/Clearance/Reports Desk) will learn all the functions that support our underwriting departments with the opportunity to gain insurance knowledge through self-study courses and formal training. It's an excellent entry level position to begin a career in the insurance industry.

What you will do for C&F:

• Conducts initial triage of new business applications, as well as, quality review the accuracy of submission entry previously entered in the clearance and reservation system.
• Orders and screens multiple reports needed in the rating and underwriting processes such as D&B, Motor Vehicle reports, loss history reports, Workers Compensation experience mods., Property Shark and business websites, etc.
• Order premium audits from various vendors, monitor receipt of completed audits, work with underwriters and communicate with audit vendors if issues/questions arise
• Creates conditional, non-renewal, cancellation, and/or other legal policy notices; following proper statutory time and mailing procedures.
• Initiates the process for transactions such as new business, renewals endorsements and cancellations by creating tasks and assigning to the appropriate parties.
• Electronically prints documents into the document retention system, page mark and label documents as appropriate adhering to corporate protocols.

What you will bring to C&F:

• Proficiency in Microsoft Office applications (Word, Excel, Outlook), experience with ImageRight not required but a plus

• Solid verbal and written communication skills
• Ability to work in a fast paced environment
• High school diploma and 1+ years of insurance industry experience required. 
• Will abide by departmental policies and procedures, including authority levels, to comply with C&F's risk management controls.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

 For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $39,900.00 to a maximum of $62,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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