Full-Time

Audio Support Engineer/Sys Admin

Confirmed live in the last 24 hours

The Walt Disney Company

The Walt Disney Company

10,001+ employees

Leading producers & providers of entertainment and information

Compensation Overview

$24.52 - $65.68Hourly

Mid

Los Angeles, CA, USA

Candidates must be available to work any shift in a 24/7 facility.

Category
Customer Support
Customer Success & Support
Required Skills
Linux/Unix
Requirements
  • Expertise in Avid Pro Tools, S6 consoles, Nexis storage and signal routing.
  • Knowledgeable in storage systems, including Quantum, Isilon and Avid.
  • Understanding post-production workflows including Editing, Audio Mixing, VFX, Motion Graphics, and Print.
  • Strong analytical problem-solving skills.
  • Skilled in MacOS, Windows, and Linux operating system.
  • Effectively document problems and their resolutions.
  • Work with the team to plan and implement upgrades for all post-production systems.
  • At least 4 years of work experience in the Audio industry as an engineer.
Responsibilities
  • High-level front-line technical support for all post-production facilities.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Assess, troubleshoot, and resolve user issues and failures.
  • Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs.
  • Orchestrate workstation management, imaging, and configuration using JAMF and Altiris.
  • Document knowledge in the form of knowledge base tech notes and articles.
The Walt Disney Company

The Walt Disney Company

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Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1923