Help Desk Representative

Job Description

so considered the Initial Point  of Contact or Help Desk Specialist for ALL incoming customer technical
issues (including outside vendors). Processes customer queries/issues.  Follows document blueprints and standard operating procedures. Ensures  accurate logging of all calls. Achieve high customer satisfaction
levels.

Qualifications

Windows 2000 Server operating system.

3+ years working Help Desk  Support, certified A+ or MCP preferred, Network/Desktop troubleshooting
experience with: Re-Imaging Desktops, Windows XP Operating Systems,  Windows 2000 Server operating system.

Additional Information

$19/hr

3 MONTHS