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Full-Time

Technical Account Engineer II

Posted on 7/8/2024

Sumo Logic

Sumo Logic

501-1,000 employees

Cloud-native SaaS analytics and monitoring platform

Compensation Overview

$145k - $160kAnnually

+ Bonus + Commission + Equity Awards

Mid, Senior

Remote in USA

Category
Sales Engineering
Solution Engineering
Sales & Solution Engineering
Required Skills
Microsoft Azure
Sales
Communications
SQL
AWS
Requirements
  • Experience with public cloud services such as AWS or Microsoft Azure
  • Ability to write scripts, regular expressions, SQL queries, etc.
  • Hands-on experience working with enterprise software infrastructure products
  • Eight years or more experience in related roles
  • Customer relationship management skills
  • Excellent communication and interpersonal skills
  • Ability to travel occasionally
  • Ability to thrive in a fast-paced environment
  • Passion for customer success
  • BS/B.Tech/M.Tech in Computer Science or Engineering
Responsibilities
  • Engage customers during post-sales onboarding
  • Advise customers on successful implementation of use cases
  • Share best practices and resources for Sumo Logic service adoption
  • Discover and implement new use cases and data sources
  • Proactively manage customer issues based on KPIs and SLAs
  • Ensure great customer health and engagement
  • Participate in customer community forums
  • Represent customer needs internally
  • Partner with senior Customer Success Managers

Sumo Logic offers a cloud-native SaaS analytics platform for reliable and secure cloud-native applications, with powerful integrations including Kubernetes, GitHub, AWS, and more. The platform provides log management, infrastructure monitoring, application observability, end user monitoring, cloud security analytics, and cloud SIEM.

Company Stage

Series G

Total Funding

$439.1M

Headquarters

Redwood City, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-6%

2 year growth

-8%

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

INACTIVE