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IT Operations Manager
Posted on 7/19/2022
Remote • Chicago, IL, USA
Experience Level
Desired Skills
  • 2+ years of experience managing a team within a support/IT Operations capacity
  • 2+ years of hands-on experience working with Okta
  • 1+ years of hands-on experience with with Google Workspace
  • Experience engineering and administrating ITSM platforms (Freshservice preferred)
  • Experience with leveraging API to address large scale remediation requests
  • Ability to communicate and present information clearly and concisely to stakeholders
  • Ability to prioritize projects and requests at different phases to meet ambitious deadlines
  • Experience with Excel
  • Deals with situational ambiguity well and responds constructively
  • Strong analytical skills, critical thinker
  • Strong time management and organizational skills
  • Self-starter the ability to tackle problems head-on with little direction
  • Build and manage a team responsible for IT Operations for all of Angi
  • Provide mentorship and career development opportunities for your team members
  • Identify opportunities to leverage automation tools and API workflows to streamline IT Service Delivery
  • Balance the tradeoffs in technical approaches to prioritize both scalability and customer stability
  • Provide context to technical conversations that drive clear goals and prioritization
  • Lead a team through large-scale problems and manage communication appropriately
  • Managing configuration changes and optimize IT workloads
  • Develop and implement SLAs for successful IT operations
  • Promote a culture of documentation and knowledge sharing
  • Coordinate with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
  • Collaborate with additional Enterprise IT teams to elevate the overall Enterprise IT experience at Angi

1,001-5,000 employees

Comprehensive solution for home needs
Company Overview
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
  • Competitive compensation.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy: work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Core Values
  • Start with the customer
  • All about talent
  • Strength in diversity
  • Create & build momentum
  • Be an owner
  • Disagree as individuals, deliver as a team
  • Drive growth
  • Better today, perfect tomorrow
  • Do more with less
  • Deliver results
  • Data beats opinion
  • Enjoy the journey