GN – Song

Job Title - GN - SONG - Service – Nice CX One - Analyst

Management Level: 11-Analyst

Location: Gurugram, DDC1A

Must-have skills: E-Commerce

Good to have skills: Video editing tools, Motion design

Job Summary:

As a UX/UI Designer, you will be responsible for designing, building, and implementing user experiences that enhance business performance and drive customer satisfaction. Your typical day will involve collaborating with product managers and stakeholders, conducting UX research, creating wireframes and prototypes, and working closely with developers to ensure accurate implementation of designs.

Roles & Responsibilities:

Collaborate with product managers and stakeholders to gather and refine user requirements.

Conduct user studies, benchmark best practices, and create personas through research and data analysis.

Create wireframes, user flows, flow diagrams, and storyboards to communicate interaction and design concepts effectively.

Develop high-fidelity mockups and interactive prototypes using design tools like Figma.

Design and conduct UX testing sessions to evaluate usability, accessibility, and desirability of prototypes.

Design UI elements such as navigation components, search boxes, page ribbons, tabs, widgets, CTAs, carousels, in-app banners, etc.

Work closely with developers to ensure designs are implemented accurately and according to design specifications.

Professional & Technical Skills:

Must have skills: Proficiency in UX/UI Design, Figma, Sketch.

Strong understanding of UX/UI design concepts and principles.

Experience in developing and maintaining UX/UI designs.

Experience in debugging and troubleshooting UX/UI designs.

Experience in working with digital products and services.

Additional Information:

The ideal candidate will possess a strong educational background in design or a related field, along with a proven track record of delivering impactful UX/UI solutions.

This position is based at our Bangalore, Gurgaon, or Hyderabad office.

About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atAbout Our Company | Accenture

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Global Network  | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Professional & Technical Skills:

- Relevant experience in the required domain. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to work in a fast-paced, dynamic environment.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:

• Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities
• Work on creating Cloud transformation approach for contact center transformations
• Work along with Solution Architects for architecting cloud contact center technology with AWS platform
• Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect
• Work on innovative assets, proof of concept, sales demos for AWS cloud contact center
• Support AWS offering leads in responding to RFIs and RFPs

Bring your best skills forward to excel at the role:

• Good understanding of contact center technology landscape.
• An understanding of AWS Cloud platform and services with Solution architect skills.
• Deep expertise on AWS contact center relevant services.
• Sound experience in developing Amazon Connect flows and Lex bots
• Deep functional and technical understanding of APIs and related integration experience
• Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
• Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
• Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
• Excellent communications skills
• Ability to develop requirements based on leadership input
• Ability to work effectively in a remote, virtual, global environment
• Ability to take new challenges and to be a passionate learner
• Configure and manage Amazon Connect instances to enhance customer service operations.
• Integrate Amazon Connect with other AWS services and third-party applications.
• Work closely with cross-functional teams to understand requirements and deliver solutions that align with business goals.
• Troubleshoot and resolve issues related to deployment, infrastructure, and application performance.
• Provide technical support and guidance to team members and stakeholders.
• Maintain comprehensive documentation of systems, processes, and configurations.

Additional Information:

- Opportunity to work on innovative projects. 

- Career growth and leadership exposure.

About Our Company | Accenture

Experience: 3 to 5 Years

Educational Qualification: BE Btech

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

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