Intake Supervisor
Posted on 2/10/2023
Minneapolis, MN, USA
Experience Level
  • Knowledge and experience with call center metrics and reporting
  • Customer service orientation; energetic and outgoing personality
  • Excellent communication skills - ability to communicate professionally, effectively and with empathy in potentially difficult circumstances
  • Multitasking skills and detail-oriented focus required for a fast-paced environment
  • Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers; CRM Software experience a plus
  • Supervises employees who interact with potential customers via telephone, or by other forms of communication; provides training as needed
  • Monitors and evaluates employees' interactions and workflow to ensure that performance standards and the volume target are met
  • Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, troubleshooting and escalating equipment issues, maintaining professional and technical knowledge, and accomplishing organizational goals
  • Contributes to the development of team processes and procedures
  • Collaborate with team members to determine best practices and provide the best experience for all intake contacts
  • Assists management with daily operations; Reports status to management, provides employee performance feedback, and is proactive in addressing issues or where process improvement may be necessary
Internet Brands

5,001-10,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
  • Medical, dental, & vision insurance
  • Life insurance
  • Short & long term disability
  • Flexible spending accounts
  • Credit union membership
  • Employee assistance program
  • Paid Holidays
  • Paid Time Off
  • Casual Dress
  • 401k plan
Company Core Values
  • Move fast
  • Aggressively experiment
  • Spend and operate smartly
  • Grow our people internally
  • Flexible and collaborative
  • Aspire to find the best in ourselves