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Trust and Safety-Safety Specialist
Confirmed live in the last 24 hours
Experience Level
  • Field questions and vet fundraisers for the go-to-market and Communications team, collaboratively work with all of Trust & Safety, Public Affairs, Marketing, and Customer Experience teams on a regular basis and in emergencies, and become an expert in quickly resolving complicated issues through email, phone, and messaging software
  • Identify trends, handle escalations, and ensure safe delivery of funds for beneficiaries
  • Develop a deep understanding of content moderation policies and willingness to experiment with bold, novel solutions
  • Consistently improve and enhance our internal processes and systems
  • Provide invaluable security feedback to our Product Team to build Trust & Safety into the GoFundMe platform
  • Exemplify T&S core values (Protect Altruism, Agreement in Action, Find a Solution Together) and embody company and team culture
  • Are a consistent high-performer
  • Strong attention to detail with a focus on quality
  • Are an effective problem solver: spots issues or efficiency gains and brings solutions forward
  • Exude strong leadership skills
  • Will support and implement efforts to connect with Dublin team and US First Shift team
  • Display natural ability to “think big” and take initiative
  • Excited about joining a team focused on helping others
  • Thrive in a fast-paced environment
  • See every interaction as a chance to build rapport and strengthen the public perception of GoFundMe

201-500 employees