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Service Cloud Solution Engineer - Retail and Consumer Goods
Posted on 3/21/2022
New Mexico, USA • Washington, USA • Kansas, USA • Pennsylvania...
Experience Level
Desired Skills
Customer Service
  • Practical knowledge of Customer Service, Contact Center or Field Service industries
  • Ability to understand business & IT requirements, translate those business needs into a compelling solution and present your recommendations to executive, technical, and business audiences
  • Strong oral, written, presentation, and interpersonal communication and relationship skills
  • Strong project and time management skills, and the ability to support multiple, concurrent projects
  • Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge
  • Understanding of the Salesforce platform and product suites and knowledge of related applications and web technologies
  • Bachelor of Science degree, or equivalent work experience
  • Some domestic travel
  • Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Twilio, Back-office / ERP systems, Cisco, Genesys, or other contact center solutions
  • Retail and consumer goods industry experience, including but not limited to:Employment at a retail or consumer goods organizationService or consulting role in the industryVendor role selling into the industry
  • Salesforce Certifications and/or Trailhead Superbadges
  • Lead Service Cloud to customers (including C- level execs and IT) and field teams
  • Assess business and operations impacted by technology
  • Deliver findings, including key struggles, proposed solutions to meet business needs and return on investment
  • Collaborate and chip in to development of technical sales strategy
  • Configure and demonstrate visionary solutions in a way that closely reflects each customer's business
  • Discuss and propose solution architecture that includes omni-channel contact center, digital service and field service technologies
  • Execute enablement activities (Webinars, Best Practices, Knowledge Shares, etc.)
  • Collaborate with Account Executives, Solutions Engineering and Product Management to deliver the appropriate solution, while establishing credibility and trust with the customer
  • Work with some of the largest, and most exciting, retail brands in the industry!

10,001+ employees

Customer relationship management (CRM) software
Company mission
Salesforce's mission is to empower companies to connect with their customers in a whole new way. The company operates a CRM platform for businesses.
Company Values
  • Trust: Nothing is more important than trust.
  • Customer Success: When our customers succeed, we succeed.
  • Innovation: Innovation comes from everyone.
  • Equality: We all have a role to play.
  • Sustainability: We lead boldly to address the climate emergency.