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Full-Time

Implementation Manager

Posted on 9/28/2024

Algolia

Algolia

501-1,000 employees

Provides hosted search and discovery solutions

Enterprise Software
Data & Analytics

Compensation Overview

$96k - $121.3kAnnually

Senior, Expert

Los Angeles, CA, USA

Category
Management Consulting
Consulting
Required Skills
Sales
Communications
SCRUM
Requirements
  • 5+ years customer facing Project Management experience in an agency or SAAS setting working closely with Solutions Architects or Engineers on multiple ongoing digital / technical engagements across the IT project lifecycle
  • Understanding of Search and AI technologies and their applications in enterprise settings
  • Experience leveraging different Project Management methodologies to achieve desired success during project delivery which may include Waterfall, Kanban, Scrum and Scrumban
  • Thrive in a fast-paced and dynamic environment with exceptional attention to detail
Responsibilities
  • Prioritising portfolio of ongoing technical projects to effectively lead, coordinate and manage day-to-day activities to flawlessly execute, serving as the point of contact for both client and project stakeholders; holding teams accountable to expected timelines, objectives, allotted hours and quality to achieve project go lives in a 3-6 month window, driving a fantastic customer experience in the process
  • Successfully managing client relations via strong presentation, written and verbal communication skills with an ability to influence various audiences (technical, managers, product, executives)
  • Collaborating with Account Executives and Solution Engineers on pre-to-post-sales handover to confirm scope, timelines, KPI’s and success criteria is effectively documented to allow for seamless mobilization and project kickoff with appropriate technical and / or business consulting resources
  • Scaling creation of project charter / delivery plans alongside technical counterparts for search implementation projects to ensure requirements, tasks, milestones, dependencies, deliverables and expectations are clearly documented, articulated and organized in project tooling
  • Regularly communicating project status, health and strategic recommendations internally and externally via appropriate channels
  • Contingency planning to remove project impediments, pivoting to ensure project progression and targeted timelines are being achieved
  • Proactively identifying, mitigating and managing escalations of at-risk onboarding accounts; raising and routing concerns to Professional Services leadership team as required
  • Successfully transferring accounts to RUN team post customer go live, ensuring internal team has domain knowledge along with comprehension of account current state while customer has understanding of POC(s) and confidence in path forward due to relationship and loyalty built during onboarding phase
  • Recognizing and documenting opportunities to automate and optimize professional service onboarding delivery, processes, toolkit and playbook; assisting with repeatability and standardization of the program

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing developers and product teams with the tools to integrate advanced search capabilities easily. Algolia stands out by offering extensive support and a subscription model that scales with client needs, making it accessible for businesses of all sizes. The company's goal is to enhance user experience by ensuring efficient and accurate search functionality.

Company Stage

Series D

Total Funding

$334.7M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

-1%
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Simplify's Take

What believers are saying

  • Recognition as a Leader in the 2024 Gartner Magic Quadrant for Search and Product Discovery underscores Algolia's industry leadership and credibility.
  • Clients like Blindster and Breville have reported significant improvements in search conversions and revenue, showcasing the tangible benefits of Algolia's solutions.
  • The introduction of innovative features like 'Looking Similar' for image-based recommendations highlights Algolia's commitment to continuous improvement and staying ahead of market trends.

What critics are saying

  • The competitive landscape for search and discovery solutions is intense, with major players like Google and Amazon posing significant threats.
  • Reliance on AI and machine learning models requires constant updates and improvements, which can be resource-intensive and challenging to maintain.

What makes Algolia unique

  • Algolia's end-to-end AI-powered search solution sets it apart by offering a comprehensive suite of tools that go beyond basic search functionalities.
  • The company's focus on AI-driven personalization and dynamic re-ranking enhances user experience and drives higher conversion rates, distinguishing it from traditional search solutions.
  • Algolia's seamless integration options with platforms like commercetools provide businesses with flexible and efficient ways to implement advanced search capabilities without extensive development resources.