Full-Time

Implementation Manager

Posted on 9/28/2024

Algolia

Algolia

501-1,000 employees

Search and discovery solutions via API

Consumer Software
Enterprise Software

Compensation Overview

$96k - $121.3kAnnually

Senior

Los Angeles, CA, USA

Category
Management Consulting
Consulting
Required Skills
Sales
Communications
SCRUM
Requirements
  • 5+ years customer facing Project Management experience in an agency or SAAS setting working closely with Solutions Architects or Engineers on multiple ongoing digital / technical engagements across the IT project lifecycle
  • Understanding of Search and AI technologies and their applications in enterprise settings
  • Experience leveraging different Project Management methodologies to achieve desired success during project delivery which may include Waterfall, Kanban, Scrum and Scrumban
  • Thrive in a fast-paced and dynamic environment with exceptional attention to detail
Responsibilities
  • Prioritising portfolio of ongoing technical projects to effectively lead, coordinate and manage day-to-day activities to flawlessly execute, serving as the point of contact for both client and project stakeholders; holding teams accountable to expected timelines, objectives, allotted hours and quality to achieve project go lives in a 3-6 month window, driving a fantastic customer experience in the process
  • Successfully managing client relations via strong presentation, written and verbal communication skills with an ability to influence various audiences (technical, managers, product, executives)
  • Collaborating with Account Executives and Solution Engineers on pre-to-post-sales handover to confirm scope, timelines, KPI’s and success criteria is effectively documented to allow for seamless mobilization and project kickoff with appropriate technical and / or business consulting resources
  • Scaling creation of project charter / delivery plans alongside technical counterparts for search implementation projects to ensure requirements, tasks, milestones, dependencies, deliverables and expectations are clearly documented, articulated and organized in project tooling
  • Regularly communicating project status, health and strategic recommendations internally and externally via appropriate channels
  • Contingency planning to remove project impediments, pivoting to ensure project progression and targeted timelines are being achieved
  • Proactively identifying, mitigating and managing escalations of at-risk onboarding accounts; raising and routing concerns to Professional Services leadership team as required
  • Successfully transferring accounts to RUN team post customer go live, ensuring internal team has domain knowledge along with comprehension of account current state while customer has understanding of POC(s) and confidence in path forward due to relationship and loyalty built during onboarding phase
  • Recognizing and documenting opportunities to automate and optimize professional service onboarding delivery, processes, toolkit and playbook; assisting with repeatability and standardization of the program

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. This service is particularly beneficial for e-commerce platforms and media companies, allowing them to integrate advanced search capabilities without building the technology from scratch. Algolia operates on a subscription model, providing scalable and reliable services that grow with client data. Their goal is to help businesses enhance user experience by offering tailored search solutions.

Company Stage

Series D

Total Funding

$324.8M

Headquarters

Palo Alto, California

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven personalization boosts Algolia's market potential.
  • Partnerships with platforms like commercetools expand Algolia's integration capabilities.
  • The PAYGO model on AWS simplifies procurement and financial management for clients.

What critics are saying

  • Competition from AI-powered search platforms like Elastic may impact market share.
  • Open-source solutions could attract cost-sensitive customers away from Algolia.
  • Data privacy regulations may impose additional compliance costs on Algolia.

What makes Algolia unique

  • Algolia offers a unique end-to-end AI Search and Discovery platform.
  • The company provides flexible, usage-based pricing through AWS Marketplace.
  • Algolia's Data Transformations tool enhances data quality for AI applications.

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