Customer Service Advisor @ South West Water

Customer Experience & Support (2)
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Customer Experience & Support (2)

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

So, are you looking for a new challenge where you can use your communication skills and help our customers?

We currently have some exciting opportunities available as a Customer Service Advisor to join our team working in Bournemouth. You will join us on a full-time, 12 month fixed term contract basis, and in return, you will receive a competitive salary of £26,299 per annum.

As our Customer Service Advisor, you will be working in the contact centre and will be the first point of contact for our customers helping solve their queries and answering their questions.

What you will be doing:

Day to day you will be taking calls from customers, maintaining positive relationships by providing great customer service
Undertake general admin work – all calls are logged on our systems and case notes must be informative and accurate
Keep customers up to date checking in regularly
Processing customer payments and responding to payment and bill queries
Provide information regarding additional services we offer our customers
Liaise with the wider PWS teams to resolve issues
Achieve individual and team KPI’s and targets

What we are looking for:

NVQ – Customer Services Level 1-2 (Desirable)
Contact centre experience and customer contact
Excellent communication skills, both written and verbal

What's in it for you:

Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return, we will offer an excellent range of benefits including:

Generous holiday allowance plus bank holidays
Competitive loyalty scheme starting at 2 years’ service
Career pathway progression scheme
A discretionary bonus
Competitive contributory pension
Access to the Pennon Group Sharesave scheme
Various health benefits
And more!

Closing Date: 10th October 2025

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Customer Service Advisor

South West Water

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