Full-Time

Mid-Level SIU Investigator

Posted on 11/13/2024

USAA

USAA

10,001+ employees

Financial services for military members and families

Financial Services

Compensation Overview

$67.2k - $121kAnnually

+ Pay Incentives

Mid

Remote in USA

Work from home role in the San Antonio, TX area.

Category
Legal
Risk & Compliance
Legal & Compliance
Required Skills
Data Analysis
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4 years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
  • Proven investigatory skills.
  • Experience obtaining statements from various parties to incidents, witnesses, and suspects.
  • Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
  • Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
  • Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
  • Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
Responsibilities
  • Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
  • Participates in the development of fraud prevention strategies.
  • Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
  • Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
  • Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
  • Makes recommendations within defined authority guidelines.
  • Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
  • Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
  • May serve as a resource team member on specific matters through demonstrated skill or training.
  • Assists with the delivery of fraud awareness training initiatives in a defined environment.
  • Handles CAT duty responsibilities as business requires.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

USAA provides financial services specifically for the military community, including active-duty members, veterans, and their families. They offer a variety of products such as auto, home, life, and health insurance, as well as banking services like checking and savings accounts, credit cards, loans, and mortgages. Their retirement services include investment options and personalized financial planning. USAA operates on a membership model, allowing only military members and their families to join, which helps them understand and meet the unique financial needs of this community. Unlike many other financial institutions, USAA's leadership team has military backgrounds, reinforcing their commitment to serving their members with a focus on financial wellness and community support.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • USAA's investment in digital tools and platforms enhances customer experience, reflecting its adaptability and commitment to innovation.
  • The company's focus on military appreciation and partnerships, such as with the Frisco RoughRiders, strengthens its brand loyalty within the military community.
  • Despite layoffs, USAA's continued hiring and filling of over 8,300 jobs this year indicate robust growth and adaptation to changing business needs.

What critics are saying

  • The recent layoffs and top-level departures, including the upcoming retirement of CEO Wayne Peacock, could lead to instability and affect employee morale.
  • USAA's poor ratings from the Office of the Comptroller of the Currency in 2023 and 2022 highlight potential regulatory challenges and reputational risks.

What makes USAA unique

  • USAA's exclusive membership model allows it to deeply understand and cater to the specific financial needs of the military community, unlike broader financial institutions.
  • The company's leadership, with many having military backgrounds, ensures a strong alignment with the values and needs of its members, setting it apart from competitors.
  • USAA's commitment to corporate responsibility and community resilience initiatives further distinguishes it as a socially responsible financial services provider.

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