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Technical Program Manager, Cloud Operations
Posted on 3/17/2022
United States
Experience Level
Desired Skills
  • Ability to Make Things Happen'
  • Possess keen sense of personal accountability
  • Excellent written, verbal, and collaboration skills
  • Ability to bridge gaps and communicate effectively between cross-functional teams
  • Programming, services, support or other similar technical background
  • Ability to understand technical issues at high-level
  • Excellent listening and communication skills
  • Demonstrated ability to execute with a positive, result-focused attitude
  • Proven track record of being a strong team player
  • Excited by challenge of working in an agile and innovative environment
  • Understanding of CI/CD, Source Control and AWS
  • Comfort being in a dynamic role that is not always fully defined and that will mature with our solution offerings
  • Master's or bachelor's degree in Computer Science, Engineering, or related field
  • 5+ years of experience leading and managing enterprise software development and/or implementation teams within a corporate IT or consulting environment
  • 2-4 years previous programming, services, support or similar technical field experience
  • 2-4 years with commercial software experience: such as customer incident tracking systems, work effort management, etc
  • Apply expert judgement to keep teams focused, remove impediments and deliver success in a dynamic and fast-paced environment
  • Wired for continuous improvement, understand retrospective, name that PDCA tune
  • Ability to power highly collaborative, delivery-focused teams that are distributed and develop stellar cross-functional relationships
  • Anticipate and aggressively remove obstacles that slow down or prevent teams from delivering on stated objectives
  • Provides visibility to team impediments/risks and helps eliminate them
  • Reviews with team regular performance updates and/or reviews for identifications of variances and corrective actions
  • Raise concerns based on measurement criteria to supervision and provide recommendations to maximize productivity
  • Focus more on delivery and results rather than ideology
  • Work with senior team members to continually identify and implement team process improvements
  • Help teams achieve project goals while being aware of and sensitive to the overall business goals
  • Lead and contribute to the decision-making process and facilitate conflict resolution
  • Demonstrate strong technical and software engineering background in particular in the areas of Cloud Computing, enterprise computing, servers, networking, and virtualization technology and products
  • Ability to clearly communicate functional and technical requirements to a remote team
  • Professional communication capability, timely response procedures, and understand sense of urgency
  • Help build and maintain executive and operational dashboards, project plans, risk logs, project briefs, process plans, project status presentations, etc
  • Work closely with all parties involved in implementation or cloud migration programs to effectively facilitate cross-functional planning and prioritization meetings
  • Identify, coordinate, and manage tasks pertaining to the preparation and launch into the Guidewire Cloud
  • Support senior management by updating and preparing communications regarding status updates and change management
  • Support program management team by preparing regular project updates/dashboards
  • Drive alignment and work effectively with cross-functional teams across various disciplines who may have competing priorities
  • Contribute to a team environment that will have both local and remote leadership
  • Occasional high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues)
  • Role is remote based, however has potential for occasional travel to Guidewire offices (20% or less)

1,001-5,000 employees

Recurring revenue software
Company mission
Guidewire's mission is the be the platform insurers trust to engage, innovate, and grow efficiently. The company is building a data-backed insurance solution.
  • Financial: Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
  • Health & Wellness: Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
  • Flexible Working: Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
  • Downtime: Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
  • Continual Development: We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
  • Career Mobility: Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.
Company Values
  • Integrity: We build and maintain honest, candid, and caring relationships with clients, potential customers, partners, investors, and of course, each other!
  • Rationality: All we do is supported by factual evidence—whether it’s building awesome products, making decisions, or communicating with each other.
  • Collegiality: We’re in it together—so we’re all equal. We work in professional harmony, with respect, without arrogance, and as part of a structure where responsibility is shared and owned by all of us.