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Scale Customer Success Manager
Confirmed live in the last 24 hours
Locations
Remote • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Requirements
  • 2-3 years of B2B SaaS customer success, account management or consulting experience
  • A strategic thinker who is also fearless about execution and not afraid to dig into the details with the front-line team
  • Curiosity and willingness to experiment, fail fast, learn, and adapt; flexibility to learn from what you've done in the past, not adhere rigidly to it
  • Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
  • Data Driven and the ability to deal with ambiguity
  • Ability to prioritize and handle multiple customer/internal needs
Responsibilities
  • Drive adoption, retention, and advocacy across the Growth Book of Business via repeatable and automated workflows
  • Leverage tools and technology to deliver value to multiple accounts at once through many programs, such as creating email campaigns, custom trainings/webinars, new collateral, and hosting office hours
  • Partner with stakeholders (sales, people operations, customer operations, marketing, professional services, education, support, etc.) to deliver on a seamless customer experience
  • Execute renewal opportunities
  • Meet/exceed NDR and GDR goals set by the business
  • Uncover opportunities for upsells/cross sells
  • Work closely with technical support to help escalate customer needs
  • Build strong relationships and collaborate cross-functionally to drive market readiness, sales handoffs, customer marketing, training actions, services deployment, and effective support to drive a seamless customer experience
Alloy
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