Full-Time

Professional Services Specialist

Confirmed live in the last 24 hours

AffiniPay

AffiniPay

201-500 employees

Provides online payment processing solutions for professionals


Compensation Overview

$50,000 - $57,000Annually

+ Bonuses + Equity

Junior

Austin, TX, USA

Required Skills
Communications
Word/Pages/Docs
Salesforce
Requirements
  • Strong knowledge of Microsoft Word
  • Strong written and verbal communication skills
  • Exceptional customer relationship-building and account management skills
  • Ability to develop strong client relationships, manage expectations, and critically problem-solve
  • Ability to handle many concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals
  • Talent to match product features with customer goals and determine the best path to success for both customer and company
  • Ability to present, communicate, and work effectively with other internal teams
  • Ability to adapt and work efficiently in a rapidly changing dynamic team environment
  • SaaS support experience and/or legal experience desire
  • Proficiency in G-Suite cloud-based tools
Responsibilities
  • Manage pipeline of professional services, including document automation, client intake forms, and custom solutions
  • Play a lead customer-facing role to foster customer relationships and ensure successful project completion
  • Work collaboratively with customers to obtain necessary materials, define project deliverables, set timelines, and resolve any issues
  • Be a liaison between 3rd party contractors to help build documents as needed
  • Utilize Microsoft Word and internal software to review/create templates and build custom intake forms for clients
  • Document and track project timelines within Salesforce/spreadsheets
  • Maintain high quality standards for all projects through quality assurance and testing
  • Identify opportunities to cross-sell other professional services that Affinipay offers
  • Communicate potential product enhancements to Senior Specialists and management
  • Other duties as requested

AffiniPay specializes in providing specialized online payment processing solutions designed for professionals. Their offerings include advanced fraud protection through end-to-end encryption and tokenization, ensuring security and flexibility for client transactions. This detailed approach to transaction security and customization makes AffiniPay an exemplary workplace for those interested in cutting-edge financial technology and customer-focused services.

Company Stage

Private

Total Funding

N/A

Headquarters

Austin, Texas

Founded

2005

Growth & Insights
Headcount

6 month growth

1%

1 year growth

3%

2 year growth

14%