Full-Time
Support Engineer
Tier 1, Salesforce Certified
Updated on 9/3/2026
Litify
51-200 employees
SaaS platform for legal case management
Compensation Overview
$75k - $80k/yr
Remote in USA
Hybrid
Fully remote except New York City and New Jersey employees, who work in the Manhattan office 6 days per month.
Bachelor's
 Customer Experience & Support (1) |
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- 1-3 years of technical customer-facing experience, preferably in the software-as-a-service space.
- 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201.
- Experience working with a ticketing system, preferably Atlassian Jira and Service Cloud.
- Ability to troubleshoot, solve problems, and learn new concepts.
- Ability to communicate technical information to non-technical audiences and tailor communication to customer needs.
- Strong cross-functional collaboration and relationship-building skills.
- Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
- Work directly with customers to resolve complex Salesforce and Litify issues and answer technical questions.
- Debug complex issues and distinguish configuration issues, product bugs, and Salesforce platform bugs.
- Reproduce issues in Salesforce sandboxes and demo organizations.
- Identify potential product bugs and provide issue details and reproduction steps to Tier 2 Support.
- Work closely with Customer Success Managers to collaborate on potential solutions and next steps.
- Perform basic Salesforce configuration changes, including modifying permissions, updating records, and adjusting automations such as flows.
- Participate in special projects, including providing support for products in beta.
- Develop knowledge-base articles and video walkthroughs for the Litify Community.
- Contribute to Support Engineering's collaboration and continuous-improvement initiatives.
- A bachelor's degree from an accredited university.
- Familiarity with application programming interfaces and HTTP methods including POST, PATCH, PUT, and GET.
- Experience with advanced Salesforce tools such as Dev Console, Data Loader, and Workbench.
- Experience with web debugging tools such as Postman, Browser Developer Console, and Telerik.
- Understanding of web technologies including HTML, CSS, and JavaScript.
- Familiarity with single sign-on technologies such as SAML and OAuth.
- Previous experience working on a software-as-a-service platform or at a software-as-a-service company.
- Experience converting processes and fixes into neatly organized content.
- Familiarity with the legal industry and/or accounting.
Litify provides a legal operating system and case management software designed for law firms, corporate legal departments, and government agencies. It is a SaaS platform that consolidates multiple legal processes into one system, allowing teams to collaborate, access real-time information, automate routine tasks, and analyze data to improve performance. The product works by offering a flexible, secure, cloud-based platform that clients subscribe to, with optional configurations, data migration services, and training to tailor it to their needs. Litify sets itself apart by delivering an end-to-end, industry-focused platform that integrates workflow automation, analytics, and collaboration in one place, along with a strong emphasis on customer success and ongoing support. The company's goal is to help legal teams operate more efficiently, reduce costs, and make informed decisions through digital transformation of their processes.
Company Size
51-200
Company Stage
Series A
Total Funding
$58.7M
Headquarters
New York City, New York
Founded
2016
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Simplify's Take
What believers are saying
- May 2026 Time Capture targets up to 30% lost billable work.
- Instant Demands and ACE automate pre-litigation work, cutting 20-50% of manual effort.
- Litify stayed profitable, won Bessemer backing, and ranked on Inc. 5000 in 2026.
What critics are saying
- Clio, MyCase, and Filevine outscore Litify on reviews and price sensitivity in 2026.
- Salesforce dependence raises implementation friction, longer onboarding, and switching costs for smaller firms.
- Docrio outages and document-merge failures expose reliability risk during critical filing workflows.
What makes Litify unique
- Built on Salesforce, Litify unifies intake, matters, billing, and analytics at enterprise scale.
- Litify serves 55,000+ legal professionals and 450+ enterprise clients across multiple practice areas.
- Its agentic AI stack links document intake, damages, policies, and demand generation workflows.
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↓ -4%AI readiness for law firms: getting your systems ready for Harvey, CoCounsel, and beyond. Legal AI is now a competitive advantage for law firms. Harvey is now used by more than 100,000 lawyers across 1,300-plus organizations. CoCounsel, Thomson Reuters' assistant, is wired directly into Westlaw and Practical Law. Platforms like Litify, Clio, and RingCentral are layering AI into the systems firms already run every day. But here's what the vendors won't tell you in the demo: AI readiness for law firms has almost nothing to do with which tool you buy. It has everything to do with whether the systems underneath it are clean, connected, and secure enough to trust an AI on top of them. The best legal AI pointed at messy data, disconnected systems, and loose security will only multiply your problems faster. Before your firm signs up for any of these platforms, the foundation is what determines whether you get value or a very expensive disappointment. Popular legal tech platforms today. Look at what some of the law firms Eclipse Networks, Inc. work with depend on: Harvey and CoCounsel generate research, summaries, and first drafts - but their output is only as good as the documents and matter data you feed them. Garbage in, confident-sounding garbage out. Litify runs on Salesforce and unifies matter management, intake, billing, and documents into one system, with AI built in. Its value comes entirely from having your data structured and centralized in the first place - Litify's platform is built on Salesforce, AWS, and Anthropic infrastructure. Clio brings AI into practice management through Clio Duo, but it can only reason over the matters, contacts, and time entries you've actually kept organized in it. RingCentral adds an AI layer (RingSense) that transcribes and analyzes client calls and can even route inbound calls automatically. It's a powerful system, but only if it integrates cleanly with your case management system for tracking messages and notes. RingCentral integrates with Clio, Litify, and other legal platforms. Every one of these tools assumes something about your firm: that your data is organized, your systems talk to each other, and your security can withstand pointing an AI at privileged client information. How to avoid stalling on AI projects. Readiness isn't a mindset. It's four concrete conditions, and you can check your firm against each one: * Clean, structured data. AI is a reflection of what you give it. If your matters live half in a case management system, half in email, and half in a shared drive named "Documents_FINAL_v3," an AI tool will surface the wrong version, miss context, and produce answers you can't rely on. Getting your matter data consolidated and consistent is the unglamorous work that makes every AI feature above actually perform. * Systems that connect. The real payoff comes when your phone system, case management, document storage, and research tools share information instead of sitting in silos. That requires deliberate integration and, often, a cloud foundation built to support it. Sorting out which systems you need and how they fit together is exactly the kind of planning a virtual CTO exists to do - mapping your tools to your workflow before you spend on licenses. * Security that can hold privileged data. This is the one that should keep managing partners up at night. Feeding client information into an AI tool raises immediate questions of confidentiality, privilege, and your ethical duty to protect client data. That means enforced multi-factor authentication, controlled access, clear data-handling rules, and knowing exactly where client information goes when a tool processes it. AI readiness and strong cybersecurity and data protection are the same project - you cannot responsibly do the first without the second. * A modern cloud backbone. Most of these platforms are cloud-native and expect you to be too. A firm still anchored to an aging on-premise server and a patchwork of local files will fight the tooling at every step. A properly configured Microsoft 365 and cloud environment gives AI tools the secure, accessible data layer they're designed to work with. Establishing the right technology foundation. The firms getting real value from legal AI started by getting their house in order. They consolidated data, integrated systems, tightened security, and then layered AI tools on top. The firms struggling started with a subscription and discovered the hard way that AI can't fix a broken foundation. You don't need an in-house IT department to get there. Many firms handle this through a co-managed or outsourced IT partnership. Schedule an AI readiness assessment. Before your firm commits to Harvey, CoCounsel, Litify, Clio, RingCentral, or anything else, run a simple AI-readiness check: Is its matter data clean and centralized? Do its core systems actually connect? Can its security stand up to privileged data flowing through an AI? Are Eclipse Networks, Inc. operating in a modern cloud environment? If the answer to any of those is no, that's where the real work is. Eclipse Networks helps law firms build that foundation, from organizing and securing data, integrating case management and communications, to standing up the cloud and security environment that legal AI depends on. If you're weighing an AI platform and want to know whether your systems are actually ready for it, schedule a consultation and Eclipse Networks, Inc.'ll help you build the base before you buy the tool.
Litify recognized on the 2026 Inc. 5000 list for the third year in a row. The company lands in the top half of America's fastest-growing private companies as it continues to scale during a transformational period for the legal industry. NEW YORK, NY - August 11, 2026 - Inc. revealed today that Litify, the leading AI-native platform of action for law firms and legal departments, ranked on its 2026 Inc. 5000 list, the annual ranking of the fastest-growing private companies in America. This marks Litify's third consecutive year on the Inc. 5000, recognizing the company's sustained growth as it continues to help legal organizations move from manual work to AI-native processes where agents work alongside legal professionals to take action, surface insights, and drive better case and business outcomes. "The past three years have fundamentally changed what's possible for legal technology, and being recognized by Inc. for the third consecutive year is a testament to the dedication and drive of our incredible team and customers," said Lorrie Ong, SVP, People at Litify. "Throughout this transformation, our focus remains on empowering our people to deliver continued innovation that supports legal professionals, strengthens client relationships, and preserves the human touch at the heart of this profession. We're honored to receive this recognition from Inc., and are even more excited about what lies ahead for our clients and the legal industry." Litify was additionally honored as the 187th fastest-growing private software company nationally and the 180th fastest-growing private company in the state of New York. "Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still," says Mike Hofman, editor-in-chief of Inc. "Their growth reflects more than strong financial performance - it reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement." For Litify, this recognition comes during one of the legal industry's most significant technology inflection points. As legal AI rapidly reshapes expectations across the profession, the company has remained focused on helping legal organizations adopt new capabilities responsibly, delivering measurable value while maintaining the trust, transparency, and oversight that legal work demands. Over the past year, Litify has continued advancing its Platform of Action, evolving beyond traditional systems of record by embedding AI directly into the platform and workflows legal professionals use every day. Recent innovations include the launch of Litify ACE, the company's Agentic Case Expert, an agentic layer that operates across the platform to keep cases moving forward without adding more tools, headcount, or administrative work, and LitifyAI Instant Demands, which automates the preparation of personal injury demand packages while keeping humans in control of the process. Together, these capabilities reflect Litify's broader approach to agentic solutions that generate and orchestrate work autonomously in the background and reinforce the company's position as the AI-native Platform of Action that helps legal organizations turn insight into execution and move work forward with greater speed, visibility, and intelligence. Recipients were ranked based on their percentage of revenue growth from 2022 to 2025. Notable companies, including Microsoft, Meta, and Oracle, have all been previously recognized on the Inc. 5000 list. The list of all 5,000 honorees, including company profiles, can be found at www.inc.com/inc5000/2026. More about Inc. and the Inc. 5000 Methodology Companies on the 2026 Inc. 5000 are ranked according to percentage revenue growth from 2022 to 2025. To qualify, companies must have been founded and generating revenue by March 31, 2022. They must be U.S.-based, privately held, for-profit, and independent - not subsidiaries or divisions of other companies - as of December 31, 2025. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2022 is $100,000; the minimum for 2025 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. About Inc. Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping its future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. About Litify Unleash your team's full potential. Litify is powering a new era for the legal industry. Since its inception in 2016, Litify has helped law firms and corporate legal departments turn operations into impact through its leading AI-native platform of action. With over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 - the industry-leading solution combines trusted cloud-based technology, configurable and AI-native workflows, and powerful business analytics. Additional capabilities include matter and intake management, document generation, timekeeping and billing, legal hold and corporate eBilling, mobile, and more. By integrating next-generation AI actions and insights across the platform, Litify offers a future-ready solution that enhances strategic decision-making, increases client satisfaction, and enables every teammate to operate at their full potential. Get more with an enterprise platform. Start getting better business outcomes for your team and better legal outcomes for your clients with the most powerful platform for legal.
Litify launches ai-powered demands, advancing end-to-end agentic workflows across the case lifecycle. Powered by Supio, LitifyAI Instant Demands extends Litify's ecosystem of AI agents, enabling plaintiff firms to automate key pre-litigation workflows and generate complete, submission-ready demand packets in minutes. NEW YORK-(BUSINESS WIRE)-Litify, the leading AI-native Platform of Action for law firms and legal departments, today announced the launch of LitifyAI Instant Demands, a new native capability designed to help plaintiff firms generate comprehensive, submission-ready demand packets in minutes without manual assembly. It is delivered through a deepened, strategic partnership with Supio, a leading AI platform purpose-built for plaintiff law. For personal injury firms, demand generation is often the culmination of a series of disconnected workflows spanning document collection, damages tracking, policy review, and case preparation. Each manual handoff introduces delays, creates operational bottlenecks, and increases the risk of missed opportunities that can impact settlement outcomes. Today, Litify and Supio are automating the demand process by transforming complex case data into submission-ready packages through a single, seamless workflow. LitifyAI Instant Demands produces both the demand narrative and a comprehensive exhibit packet, automatically compiling, organizing, and citing supporting documents. It leans on Supio for deep document analysis, fact extraction, and initial narrative and packet drafting. Firms can also leverage specific templates to mirror their preferred structure, tone, and formatting, and continue to edit the packet directly in Litify - ensuring every demand is submission-ready without leaving the platform. Further, LitifyAI Instant Demands works alongside Litify Agentic Case Expert (ACE) to help firms reclaim more than 40 manual hours across the case lifecycle. The Document Assistant automatically ingests and classifies new documents. From there, LitifyAI Damages Assistant reviews medical records and bills to generate an accurate, source-linked medical chronology, while the Policy Agent auto-tallies new damages against insurance policies and flags untapped coverage. Once damages reach a threshold against the policy limits, LitifyAI Instant Demands is triggered to draft the demand, generating both the demand letter and cited exhibit packet. Once complete, the attorney is notified for a final one-click review before sending it to the insurance carrier. By automating an estimated 20-50% of the pre-litigation process with this agentic workflow, firms can increase throughput without expanding headcount, reduce administrative burden, and focus more time on strategy and client advocacy. More importantly, they can move cases forward with greater consistency and deliver more complete, well-supported demands. "The legal industry has largely focused on using AI to assist with individual tasks, but that's only part of the equation," said Lauren Rothrock, Chief Product Officer at Litify. "Our vision is an agentic platform where work progresses automatically from one stage of the case to the next. Documents are classified, damages are tracked, policy limits are evaluated, and, when a case is ready, a complete demand packet is automatically generated for attorney review - and that's all before we delve into our Litigation agents. LitifyAI Instant Demands is a key milestone in that journey because it moves firms beyond AI-assisted work toward AI-executed workflows." Leveraging Supio's AI-powered plaintiff law intelligence, LitifyAI Instant Demands brings advanced medical intelligence directly into Litify's broader agentic workflow. Embedded into Litify, Supio's AI identifies, digests, and analyzes every medical data point during the drafting process. With critical case documentation like medical records and case materials, a firm's ability to leverage Supio's insight directly within Litify ensures all medically relevant data is captured to build stronger cases, resulting in stronger outcomes for clients. "By combining our document intelligence with Litify's platform of action, medical insights automatically trigger tasks, notifications, and next-step workflows, reducing manual effort while empowering firms to move with greater speed and precision," said Andrew Kim, Vice President of Business Development and Strategic Partnerships at Supio. "Having the confidence that all medical data is accurate and integrated into a single interface not only delivers clarity throughout the case building process, but it also allows firms to streamline workflows so client needs are ultimately best served." This launch reflects a broader shift toward agentic solutions that generate and orchestrate work autonomously in the background, reinforcing Litify's position as the Platform of Action that helps legal teams turn insight into execution and move work forward with greater speed, visibility, and intelligence. About Litify Unleash your team's full potential. Litify is powering a new era for the legal industry. Since its inception in 2016, Litify has helped law firms and corporate legal departments turn operations into impact through its leading AI-native platform of action. With over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 - the industry-leading solution combines trusted cloud-based technology, configurable and AI-native workflows, and powerful business analytics. Additional capabilities include matter and intake management, document generation, timekeeping and billing, legal hold and corporate eBilling, mobile, and more. By integrating next-generation AI actions and insights across the platform, Litify offers a future-ready solution that enhances strategic decision-making, increases client satisfaction, and enables every teammate to operate at their full potential. About Supio Supio is the leading AI platform transforming how personal injury and mass tort law firms advocate more powerfully for individuals and families who often face overwhelming circumstances with limited resources. Built for high-stakes litigation, Supio builds AI that transforms fragmented medical and legal data into a clear, defensible account of harm, closing the critical gaps in personal injury law by structuring complex records, surfacing economic impact, and activating evidence with precision across the entire case lifecycle, from pre-litigation evaluation to trial strategy. Supio is backed by leading investors, including Sapphire Ventures, Thomson Reuters Ventures, and others. To learn more, visit supio.com. More News From Litify NEW YORK-( BUSINESS WIRE )-Litify, the AI-native Platform of Action for law firms and legal departments, today announced LitifyAI Time Capture, a new native capability that automatically converts attorney activity into compliant, review-ready time entries. Through a strategic partnership with Billables AI, an AI-powered legal operations platform that eliminates manual time tracking for professional service providers, the solution autonomously identifies and records billable activity in real tim... NEW YORK-( BUSINESS WIRE )-Litify, the leading AI-native Platform of Action for law firms and legal departments, today announced the launch of Litify Agentic Case Expert (ACE), a new capability designed to help legal teams move from insight to action without adding more tools or manual work. Even the most sophisticated legal teams are often slowed by administrative tasks, disconnected systems, and highly manual workflows. Litify ACE addresses this by acting as a proactive, autonomous teammate t... NEW YORK-( BUSINESS WIRE )-Litify, the all-in-one legal platform powering legal's top performers, today officially launched its AI-native Platform of Action, a unified foundation designed to help legal teams turn insight into execution and move work forward with greater speed, visibility, and intelligence. Legal work is high stakes. The systems behind it often aren't. Law firms and corporate legal departments continue to rely on disconnected tools, manual workflows, and legacy systems that slow...
Litify has launched LitifyAI Time Capture, an AI-powered tool that automatically converts attorney activity into billable time entries. Developed in partnership with Billables AI, the solution captures work in real time across platforms including Microsoft 365, Zoom and Adobe, generating detailed narratives aligned to client billing requirements. The capability addresses a significant industry problem: manual timekeeping causes up to 30% of billable work to go unrecorded in many firms. By automating time capture, the solution eliminates missed entries and reduces narrative drafting time by up to 90%. Founded in 2016, Litify serves over 55,000 legal professionals and 450 enterprise clients. The new feature operates passively without invasive monitoring, allowing attorneys to review and approve entries within Litify's platform whilst maintaining full control before finalisation.
Litify launches ai-powered Time Capture with Billables AI to recover lost time. Powered by Billables AI, LitifyAI Time Capture autonomously captures billable activities and generates review-ready time entries, improving realization and eliminating manual timekeeping. NEW YORK, NY - May 19, 2026 - Litify, the AI-native Platform of Action for law firms and legal departments, today announced LitifyAI Time Capture, a new native capability that automatically converts attorney activity into compliant, review-ready time entries. Through a strategic partnership with Billables AI, an AI-powered legal operations platform that eliminates manual time tracking for professional service providers, the solution autonomously identifies and records billable activity in real time, freeing timekeepers to focus on substantive legal work. Despite advancements in legal technology, manual timekeeping remains one of the most persistent sources of lost revenue. With LitifyAI Time Capture, attorneys no longer need to struggle with the manual task of reconstructing time entries long after the work is done. This outdated method often leads to missed entries, reduced realization, and unnecessary administrative strain. In many firms, it also results in up to 30% of billable work going unrecorded. This gap has driven the rise of platforms like Billables AI, which take a fundamentally different approach to timekeeping. Today, Litify and Billables AI are operationalizing that approach by capturing work as it happens and drafting complete entries in real time. The capability continuously analyzes activity across the tools attorneys already use, including Microsoft 365, Zoom, Adobe, and more. It then generates detailed narratives aligned to client billing requirements, allowing attorneys to review and approve time within Litify without interrupting their workflow. The solution captures activity securely and passively, without requiring manual entry or invasive monitoring. By shifting timekeeping from a manual, after-the-fact task to an automated, continuous process, firms can capture more of the work they are already doing and reduce administrative strain. "At Litify, we're committed to delivering AI solutions that drive real impact for our clients, " says Lauren Rothrock, Chief Product Officer at Litify. "Litify AI Time Capture helps its customers prevent lost revenue twice: First, by eradicating missed time entries. Second, by reallocating thousands of hours previously spent tracking time to revenue-driving activities, instead. Its partners at Billables AI share this vision to recapture revenue. Together, Litify, LLC. built these tools to save time in a third way - by ensuring time is generated, reviewed, and finalized in the same place. This is another exciting step in its journey as the legal industry's only AI-native platform of action. "Law firms are under real pressure to do more with the same teams, and manual timekeeping is one of the most fixable drains on that capacity," said Arvind Sujeeth, Co-Founder and CEO of Billables AI. "Bringing our time capture technology into Litify's platform gives firms a way to recover that lost revenue without asking attorneys to change a single habit." As firms face increasing pressure to operate more efficiently without expanding headcount, LitifyAI Time Capture delivers immediate financial and operational impact. It offers a practical path for legal teams to recover up to 30% more billable time, reduce narrative drafting time by up to 90%, and improve compliance with client billing requirements. Because entries are structured correctly from the start, firms also see fewer write-downs and less rework. Over time, the system adapts to individual work patterns and writing styles, which produces entries that reflect how attorneys actually work and maintain consistency across the firm. A built-in review layer ensures the attorney retains full control before any entry is finalized. This launch reflects a broader shift toward agentic solutions that generate and orchestrate work autonomously in the background, reinforcing Litify's position as the Platform of Action that helps legal teams turn insight into execution and move work forward with greater speed, visibility, and intelligence. Get more with an enterprise platform. Start getting better business outcomes for your team and better legal outcomes for your clients with the most powerful platform for legal.