Contract Coordinator

What will the role involve?

Set up new customer contracts accurately and promptly on internal systems, ensuring all customer, service, pricing and billing information is complete.

Maintain contract records, including customer details, service requirements, pricing, supplier information and contractual changes.

Support the preparation and processing of customer billing, ensuring invoices are raised accurately and within agreed timescales.

Assist with month-end activities by checking contract and billing information, reviewing outstanding actions, resolving data issues and supporting reporting requirements.

Provide day-to-day supplier administration, including setting up and maintaining supplier records, processing relevant documentation and responding to routine supplier queries.

Use internal systems and Excel spreadsheets to input, check, reconcile and maintain contract, supplier and billing data.

Investigate straightforward system, data and billing queries, resolving issues where possible and escalating more complex matters to the appropriate colleague.

Work closely with Finance, Commercial, Customer Service and operational teams to make sure contract data is accurate, complete and available when needed.

Support contract changes, renewals and new service requests by ensuring records, pricing and associated information are updated correctly.

Help improve administrative processes by identifying missing information, duplicated activity, recurring errors or opportunities to make processes more efficient.

Maintain accurate, well-organised records and documentation in line with internal procedures, audit requirements and agreed deadlines.

Essential skills and experience

Previous experience in an administration, finance administration, sales support, customer service or contract support.

Strong IT and data skills, including confidence using Microsoft Excel, Outlook and Word.

Comfortable learning and using business systems. Experience of a CRM, ERP, finance or contract-management system would be beneficial.

Good numerical ability and an understanding of the importance of accurate pricing, billing and financial information.

Excellent attention to detail and a structured, methodical approach to work.

Strong organisational skills, with the ability to manage several routine tasks and meet recurring deadlines, including month-end.

Clear written and verbal communication skills, with the confidence to work with colleagues, suppliers and internal stakeholders.

A positive, flexible and team-oriented approach, with a willingness to support process improvements.