Healthcare Operations Manager

1301 Cornell PkwySte 600, Oklahoma City, Oklahoma, 73108-1822, United States of America

Take ownership, drive results, and experience the rewards.
"This is your business. You own everything. But you cannot do everything. You have to rely on your team to create capacity." - Lori T.
Get ready to roll up your sleeves and have fun in the process. The Healthcare Operations Manager (aka Hospital Services Administrator or Acute HSA) role can be exceptionally rewarding and can also carry a unique set of challenges at DaVita. There’s a whole lot to manage and move forward as a Operations Manager. You and your team have goals tied to quality and clinical outcomes, and you receive profit sharing bonuses based on meeting those goals.
You’re in charge. The four main areas you’re accountable for include:
Contract Management - Exceed expectations of our hospital partners.
Operations Manager adeptly manage the business aspects of our hospital partnerships. You are responsible for adhering to our contractual responsibilities and maintaining strong relationships with hospital administration and staff. You anticipate the hospital’s needs and ensure their satisfaction with our service.
Financial Management - Drive bottom line results.
Successful Operations Managers ensure the complete operation and performance of their clinic including all financial aspects, manage budgets, forecast expenses, communicate with vendors, order supplies, and ensure compliance with public health and safety standards.
Patient Care - Impact patient lives and deliver optimal clinical outcomes.
Success in an acute dialysis hospital setting is measured by how well patients respond to their dialysis treatments. The Operations Manager is responsible for monitoring patient clinical outcomes utilizing DaVita’s quality metric in coordination with doctors, nurses and the interdisciplinary team.
Teamwork - Develop, mentor, and inspire a cohesive team.
Our best Operations Managers thrive when they build a team of clinicians to achieve optimal results. They interview and hire, monitor compliance, conduct teammate evaluations, lead teammate satisfaction initiatives and incorporate Core Values within all aspects of the clinic.

You will also partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards
"I am ensuring patient care at all times, producing strong financial and clinical outcomes, and building strong, positive relationships with teammates, doctors and other vendors." - Grady D.
Follow the DaVita H.S.A. Blog and you’ll find a window into the world of our H.S.A.

The Shining Star in this role should have:
• Associate’s degree required; Bachelor’s degree in related area strongly preferred
• Minimum of 2 years’ experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD
• Current license to practice as a Registered Nurse if required by state of employment
• Minimum of 4 years’ experience in dialysis preferred
• Current CPR certification required (or certification must be obtained within 60 days of hire or change in position)
• Other qualifications and combinations of skills may be considered at discretion of ROD and/or Divisional Vice President
• Proven ability to adeptly manage multiple priorities; a "gets stuff done" person
• Capacity to develop effective relationships at all levels of the organization and to influence positive outcomes
• Demonstrated ability to adapt, innovate and lead in an environment that moves at a rapid pace, where change is common
• Passion for making a difference in people’s lives
• Willingness to cover multiple locations which requires some local travel

The DaVita Village Difference
• Industry-leading patient care with clinical outcomes ranked above the national average.
• Dynamic leadership grounded in Core Values, Mission and clearly defined goals for you.
• Diverse, team-driven culture that thrives on fun and supports you.
• Commitment to developing and the chance to explore multiple career paths.
• Stability and strong financial results - 10 years of steady revenue growth.
• Performance-based compensation and rewards for your hard work.
• A commitment to the greater good: We are a community first, a company second.

DaVita requires teammates to comply with Federal and State requirements related to vaccination against Covid-19.  This includes being up to date with vaccinations or having a qualified exemption.  For our teammates who work to support in-patient treatments in hospital or healthcare systems, there may be additional booster requirements prior to providing patient care services.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits