User Researcher and Human Factors Engineer

The User Researcher and Human Factors Engineer will play a key role in our expanding team to help inform personas, design direction, and new opportunities for our AI-based software. This person will work closely with engineering, design, and regulatory teams to define, execute on, and report out user research and usability testing.

Job Responsibilities:

• Conduct research to gain insights into the needs, behaviors, and preferences of both healthcare professionals and patients who will use the software as a medical device (SaMD).
• Design, conduct, and document comprehensive user research studies, formative, and summative testing, to inform user personas, product development, and validate usability.
• Work closely with designers, developers, product managers, and other stakeholders to ensure that user needs are incorporated into the design and development process.
• Identify potential usability issues, design problems, and opportunities for improvement in the software's user interface and overall user experience.
• Design and implement various research methods, such as interviews, surveys, usability testing, and field studies, to gather data and insights.
• Analyze the data to identify key findings and provide recommendations to the design and development team.
• Understand the intended users of the device, their skills, and their limitations in order to inform the design an effective interface.
• Inform the device design to prevent safety errors and to allow for easy recovery from errors.
• Provide adequate training and documentation to ensure safe and effective use of the device.
• Ensure that the software is safe, effective, and meets regulatory requirements.

Skills Needed:

• Outstanding communication skills, both written and oral.
• Proven ability to handle ambiguity, work collaboratively with internal and partner contacts, and influence cross-functional teams.
• Strong technical aptitude.
• Direct experience with scrum methodologies for product development and delivery.
• Highly productive with exceptional organizational capacity.
• Demonstrated passion for problem solving.
• Proficiency in user research tools.
• Experience with data analysis tools.

Educational Requirements & Work Experience: 

• Bachelor’s degree or higher preferably in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction, or a related field.
• 5+ years of experience UX research and human factors engineering, preferably in medical devices or healthcare.
• 3+ years in the SaMD industry.
• Demonstrated experience with FDA human factors guidance.
• Strong portfolio showcasing research methods, analysis, and impact on product development.
• Experience with both formative and summative usability testing.

A reasonable estimate of the yearly base compensation range for San Francisco Bay Area is $140,000-$190,000, cash bonus, and stock options. #LI-IB1 #LI-Hybrid