Membership Specialist @ IXL Learning

Membership Specialist

Family Accounts

Posted on 3/1/2023

INACTIVE

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Product Design

Communications

Requirements

Bachelor's Degree
1+ years experience in a customer-facing role in a corporate setting
Passionate about and dedicated to providing the highest quality service to our customers
Energetic, positive, loyal, mature person who works well independently and as part of a team
Excellent written and verbal communication skills
Self-motivated, detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Comfortable with technology and passionate about bringing technology into the classroom

Responsibilities

Provide exceptional service and support to current and prospective customers
Effectively communicate key product features and benefits to customers via live chat, e-mail and phone
Respond to membership questions and assist customers with account inquiries, renewals, and changes
Receive and process international wire transfers, money orders, and PayPal payments
Identify, analyze, and report product bugs and customer enhancement requests
Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL's products and services
Complete related projects successfully and promptly

Desired Qualifications

Prior experience with phone systems and communication via email; prior live chat experience is a plus

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking an upbeat, focused, and analytical individual to join our Customer Support team. The ideal candidate will have experience working with technology and assisting customers in a corporate environment. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a full-time Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing number of customers.

*This is a full time position in our Raleigh, NC office with a hybrid work schedule.*

WHAT YOU’LL BE DOING

Provide exceptional service and support to current and prospective customers
Effectively communicate key product features and benefits to customers via live chat, e-mail and phone
Respond to membership questions and assist customers with account inquiries, renewals, and changes
Receive and process international wire transfers, money orders, and PayPal payments
Identify, analyze, and report product bugs and customer enhancement requests
Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
Complete related projects successfully and promptly

WHAT WE’RE LOOKING FOR

Bachelor’s Degree
1+ years experience in a customer-facing role in a corporate setting
Prior experience with phone systems and communication via email; prior live chat experience is a plus
Passionate about and dedicated to providing the highest quality service to our customers
Energetic, positive, loyal, mature person who works well independently and as part of a team
Excellent written and verbal communication skills
Self-motivated, detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Comfortable with technology and passionate about bringing technology into the classroom

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.