Customer Support Assistant

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This position plays a vital role in ensuring customers receive timely, accurate, and professional assistance. The ideal candidate is proactive, organized, and passionate about providing high-quality support in a fast-paced business environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person

• Provide accurate information regarding products, services, and company policies

• Resolve customer issues efficiently and escalate complex matters to the appropriate departments

• Maintain detailed and organized records of interactions and follow-up activities

• Support internal teams by relaying customer feedback and identifying areas for improvement

• Assist with administrative tasks and document processing as needed

• Uphold company standards in all communications and customer engagements

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Minimum of 1–2 years of experience in customer service or administrative support

• Strong verbal and written communication skills

• Excellent problem-solving and interpersonal abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to multitask and stay organized under pressure

• Professional demeanor and a customer-first attitude