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Full-Time

Junior Helpdesk Technician

Posted on 6/13/2024

SMX

SMX

1,001-5,000 employees

Commercial ISR platform focusing on advanced technology

Consulting
Aerospace

Junior

Camarillo, CA, USA

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • Required clearance: Secret or the ability to obtain
  • Proficient with Windows Operating Systems
  • Proficient with Microsoft Office
  • Strong customer service skills
Responsibilities
  • Provides first level technical support for personnel in various locations who have NMCI assets and peripherals
  • Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services
  • Addresses, escalates and/or tracks local technical issues and remediation
  • Facilitates collection of functional requirements from staff and end-users
  • Identifies and documents the current functional requirements of NAWCWD applications
  • Follows Configuration Management (CM) processes and utilization of tools identified
  • Submits Account buildouts for customers

SMX specializes in a commercial ISR platform that integrates traditional and non-traditional ISR, leveraging advanced technology, security, compliance, and scalability as standard. The platform focuses on accelerating insights, automation, and mission enablement for better outcomes, value, and agility.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Hollywood, Maryland

Founded

1995

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

19%
INACTIVE