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Full-Time

Application Specialist Job ID 2024

Posted on 6/27/2024

Internet Brands

Internet Brands

1,001-5,000 employees

Provides integrated web solutions across sectors

Legal
Consumer Software

Entry

Minneapolis, MN, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Previous experience in a call center environment.
  • Customer service orientated with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills
  • Must be patient and inclined to help others.
  • Must be detail oriented.
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • BILINGUAL - English/Spanish a plus.
Responsibilities
  • Completes the online application for the claimant.
  • Asks a series of personal medical questions.
  • Uses several systems to complete the process. Website, internal, and order management systems.
  • Demonstrate Empathy, Compassion, and Patience.
  • Maintain confidentiality of sensitive information
  • Meet productivity and quality goals.
  • Use of call management software to answer calls, adhere to specified schedule, and breaks.

Internet Brands is a compelling workplace due to its strong market presence and specialization in fully integrated web solutions that cater to a variety of sectors such as automotive, health, legal, and home/travel. With technology that supports over 250 million monthly visitors, employees at Internet Brands are at the forefront of delivering cutting-edge web presence software products and services, thus contributing to its leadership and competitiveness in the industry.

Company Stage

IPO

Total Funding

$303.7M

Headquarters

El Segundo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-7%

Benefits

Medical, dental, & vision insurance

Life insurance

Short & long term disability

Flexible spending accounts

Credit union membership

Employee assistance program

Paid Holidays

Paid Time Off

Casual Dress

401k plan