Solutions Architect

Make a difference. Be happy. Grow your career.

THE ROLE

The Solution Architect, Nordic Accelerate is a key delivery leader of technical consulting solutions for the Digital Health EHR Innovation team. The Solution Architect owns solution ideation and serves as a leader to the delivery team as a solution is developed and deployed. In addition, the Solution Architect enables and collaborates with the sales team to position Nordic’s offerings to our customer base. Successful candidates will possess the following attributes:

· Expert Translator – understands and explains technical concepts and products to non-technical stakeholders, colleagues, and junior staff

· Customer Influencer – exhibits great customer facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence

· Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users and instills confidence in the client’s leadership

· Strategic Thinker – demonstrates curiosity and creativity while possessing big picture visions and the ability to break it down to smaller steps with decisive execution

· Startup Enterpriser – works at a fast pace with flexibility to shifting priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues

This position works under the direction of the Director, Digital Health – EHR Innovation to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes.

KEY RESPONSIBILITIES

The Solution Architect, Nordic Accelerate will have the following key responsibilities, which include but are not limited to:

• Acting as an overall solution and technical subject matter expert in a customer-facing role
• Collaborating with internal leadership and EHR architects on solution design and delivery
• Providing pre-sales solution generation that succinctly describes how a solution meets the client’s communicated needs and engenders client support for the proposed solution
• Eliciting customer requirements, visioning solutions, and documenting technical and business requirements pertaining to web applications
• Leading solution development processes through continuous and iterative solution planning, scoping, and documentation, team mentorship, development review, and client discussions
• Presenting strategic guidance for enhancement of client products or go to market execution
• Continuously improving process and internal support documents, and assisting in the improvement of workflows and processes and managing multiple projects simultaneously
• Coordinating and forecasting work for self and others working on owned solutions
• Participating in continuous learning opportunities
• Working to uphold and strengthen Nordic’s corporate culture
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SKILLS AND EXPERIENCE

• 10+ active Epic certifications across clinical, administrative, or interface applications
• Bachelor’s degree in engineering, computer science or equivalent experience
• 10+ years of experience in healthcare industry solution delivery required
• Experience with Epic Ambulatory, Healthy Planet, Compass Rose, MyChart, Prelude, Cadence, Professional Billing, Hospital Billing, OpTime, Anesthesia, Radiant, Cupid or other applications
• Experience working as a consultant, lead analyst, product manager or software engineer required
• Demonstrated experience in EHR workflow creation or leveraging integrated external data
• Proven ability to lead a complicated projects utilizing Agile principles required
• Experience with application programming interfaces and integration engines preferred
• Excellent understanding of the Software Development Life Cycle
• Exceptional customer management and service skills
• Excellent communication skills, written and verbal
• Demonstrated ability to seek out, analyze, and solve novel problems
• Ability to organize with exceptional attention to detail
• Able to work independently and within a team environment
• Must demonstrate and embody Nordic’s maxims
   

ADDITIONAL DETAILS

100% remote position

Travel up to 10% of the time including to home office in Madison, WI

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.