About the job

Self Financial, Inc. helps consumers establish and build credit history. We are a venture-backed, financial services startup based in Austin, TX. At Self, our mission is to help millions of people build credit and save money on their journey toward financial security.

There are about 100 million people in the US who have low credit scores or who have no access to credit at all. Sadly, there aren’t many options for these people. Most banks aren’t doing anything material to change the situation because it’s not profitable for them to do so. Bad credit or no credit history can be barriers to renting an apartment or getting certain jobs, let alone buying a car or house. And if you can get a loan with a low credit score, you’re very likely to pay a lot more in interest over the life of that loan.

Our team is passionate about challenging the status quo of the credit industry by giving people accessible and affordable tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can most benefit from them. 

We’re looking for people who share a passion for our mission and relate to why we do what we do. At Self, we want to work with people who are driven to tackle challenges, bring unique perspectives, find solutions and help make the financial space a better place for our consumers. We recognize that it takes different people and personalities to make our products – and our company – truly great. We only seek the best.

If you are someone who is equally passionate as we are, we want to chat with you.

About the Role:

Self is building a community of people who are looking to better their lives by building credit history. You will join our Banking Risk team and be the subject matter expert for all things related to Program, Bank Partner, and third party vendor relationships supporting Risk and Shared Service organizations.  

You will be accountable for the Compliance advisory function at Self to ensure the Company complies with applicable consumer protection laws as well as lead the Strategic and Relationship management of all Partner banks.  

This will require you to have a deep understanding of relevant consumer protection laws, and how to effectively provide advice and operationalize these laws with the relevant products and services that Self offers, including but not limited to managing the collateral review process, policies, procedures, training and risk assessments related to these laws.  .  

Additionally, you will be required to manage the bank partnership programs, including but not limited to developing effective communication and escalation processes, interpretation of contracts, manage day to day interactions and follow ups to support those relationships.  You will use relationships to influence and negotiate on various business needs, including delivering difficult messages related to business decisions. 

What you will do:

• Develop a comprehensive enterprise-wide Bank Partner Program, that includes policies and procedures, relationship oversight, and engagement models.
• Maintain and continue to enhance the Compliance Advisory function and processes to support key consumer protection requirements, including key aspects of the Compliance management system, including but not limited to a regulatory requirement register, policies, procedures, training and risk assessments.
• Risk assess existing decisions and processes related to bank partners, define root cause, and implement process changes to mitigate risk and reduce operational risks.
• Create KPIs and monitoring of all functions supported by Risk 3rd parties and provide recurring reporting on performance to senior management and the board.
• Review all bank partner and vendor contracts to outline key requirements and deliverables against those requirements, with ongoing monitoring of agreements.
• Establish working relationships with all key vendors and partners, and formalize requests and concerns to address timely 
• Manage a team of Compliance advisors, who are responsible for key business areas, as well the Bank Partner lead, and any related support roles. .

What you bring:

• 10+ years Consumer Protection compliance, risk management or related experience, including interacting directly with regulators in a financial services environment 
• 5+ years reporting and strategy and operational oversight (required)
• 5+ years experience managing or leading key strategic partnerships or relationships
• Demonstrate understanding of operational risk factors related to third party monitoring and reporting
• Exceptional communication skills and experience in group settings, with ability to deliver message
• Project management experience with the ability to work independently and self-solve for delivery obstacles 
• Ability to adapt to change in a fast-paced environment and make judgmental business decisions with minimal need for managerial support 

• Keen eye for process improvement and efficiency modification to reduce cost & improve customer experience 
• Operate with a limited level of direct supervision, making decisions based on data and facts