Director, Solutions Engineering and Design – Americas Region

Position Title: Director, Solutions Engineering and Design – Americas Region

Location: Dallas, TX

Your role

As the Director, Solutions Engineering and Design – Americas Region, you will take on a pivotal leadership role responsible for integrating customer-focused data center design with solutions engineering across the Americas region. This high-visibility position will place you at the forefront of innovation and client engagement within the world’s leading wholesale data center provider. You will oversee and evolve the technical pre-sales and design strategies that drive customer acquisition, ensure seamless project delivery, and optimize post-sales deployment and support.

You’ll lead a high-performing team of Regional Solutions Engineers and Design Engineers, aligning cross-functional efforts across Sales, Construction, Engineering, Product, and Customer Success teams. From concept to commissioning, you will guide technical solution development, serve as the subject matter expert on infrastructure, and champion a customer-centric design approach while maintaining consistency with corporate standards.

What you’ll do

Leadership & Team Management

· Lead and develop a multidisciplinary team of Regional Solutions Engineers and Design Engineers across the Americas region.

· Set strategic direction, performance standards, and mentorship plans to support growth and development.

· Act as the regional point of escalation for technical issues in the pre-sales or implementation phases.

· Partner with cross-functional teams (Sales, Construction, Operations, Customer Success) to support seamless solution delivery.

· Guide capacity planning efforts and maintain accurate inventory data for power, space, and infrastructure assets.

· Collaborate globally with peers across EMEA and APAC to share best practices and align on global design standards.

· Represent the company at industry events and continuously stay ahead of trends in infrastructure design and technology.

Customer Engagement & Technical Strategy

· Engage directly with prospective and existing clients to assess business needs and define tailored data center solutions across power, space, cooling, and connectivity.

· Serve as the primary technical liaison during sales cycles, facility tours, RFP/RFI responses, contract negotiations, and post-sales consultations.

· Evangelize our infrastructure capabilities, design innovations, and strategic differentiators at industry events and technical forums.

Solution Design & Engineering Oversight

· Oversee and contribute to the development of detailed engineering design packages including floor plans, technical documents, and scope of work documentation.

· Guide the design optimization process for whitespace, electrical systems, mechanical cooling, security, office/storage space, and interconnectivity.

· Ensure compliance with internal standards and regulatory requirements across all engineering deliverables.

Cross-Functional Collaboration

· Collaborate with Sales, Implementation, Customer Success, Global Design, Design Engineering & Construction, and Product teams to ensure cohesive delivery and customer satisfaction.

· Participate in and lead Technical Specification Reviews (TSRs), Engineering Pack reviews, and post-sales transitions.

· Support accurate configuration, pricing, and quoting (CPQ) processes, providing oversight on cost estimation and material procurement.

Site & Inventory Expertise

· Serve as a regional subject matter expert for assigned data center campuses, providing insight into available space, power, and connectivity.

· Maintain real-time inventory management and oversight of circuit, cabinet, suite, and whitespace availability.

· Conduct site surveys and due diligence to ensure design feasibility and operational readiness.

Process Innovation & Market Feedback

· Monitor market trends and customer feedback to continuously improve solution offerings and design strategies.

· Partner with Global Product, Asset Management, and Advanced Engineering to enhance service offerings and drive innovation.

What you’ll need 

Required:

· 8+ years of experience in data center infrastructure, colocation, or mission-critical design/operations.

· Proven success in managing cross-functional technical teams, ideally in a hybrid pre-sales and engineering environment.

· Demonstrated ability to create and present complex infrastructure solutions to both technical and executive audiences.

· Strong technical background in one or more of the following: networking, power provisioning, mechanical cooling, and MEP design.

· Hands-on experience in engineering design documentation and tools such as AutoCAD, Visio, MS Project, and Excel.

· Exceptional communication, collaboration, and project management skills.

· Bachelor’s degree in mechanical, Electrical, or Computer Engineering, or equivalent practical experience.

Preferred:

· Experience with telecommunications infrastructure and meet-me room (MMR) design.

· Familiarity with CFD modeling and electrical load balancing.

· Working knowledge of interconnection and Service Fabric and be able to discuss the benefits, challenges, and practical applications for both in various contexts.

· Recent experience supporting hyperscale customers, with knowledge of high-density deployments, liquid cooling systems, CDUs, and other advanced cooling technologies.

· Experience managing site-level data center design and space/power inventory.

· Willingness and ability to travel 30–50% within the Americas.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A bit about our Digital team 

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.