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Full-Time

Client Success Manager

Confirmed live in the last 24 hours

Verra Mobility

Verra Mobility

1,001-5,000 employees

Smart transportation solutions for road safety

Data & Analytics
Automotive & Transportation

Mid, Senior

Miami, FL, USA

Willingness to travel to client locations as required, including overnight stays if necessary.

Category
Customer Success
Customer Success & Support
Requirements
  • Bachelor’s degree in business administration, Management, or a related field; Master’s degree or MBA preferred.
  • Extensive experience in program management, executive administration, or a similar role, with a proven track record of success.
  • Strong background in enhancing customer experience and driving operational improvements.
  • Exceptional organizational, communication, and problem-solving skills.
  • Working knowledge of Microsoft Office (Excel, Word, PowerBI)
  • Willingness to travel to client locations as required (including overnight stays if necessary).
Responsibilities
  • Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
  • Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
  • Implement and monitor best practices for document management, data accuracy, and information security.
  • Open, Check, Report, and help Resolve IT/SNOW (or similar incident management system) Problem Tickets to meet customer needs and/or concerns.
  • Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department.
  • Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
  • Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
  • Collaborate with various departments to develop and implement initiatives that address customer needs and expectations.
  • Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence.
  • Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement.
  • Assists the Client Implementation Team with efficient handover from implementation to Operations and Maintenance phase of contracts. Expected to attend all Client Implementation meetings for assigned customers.
  • Serves as the Primary Point of Contact for customers during the Operations and Maintenance phase of contracts.
  • Ensures adherence to business rules and ongoing delivery of all contract requirements and services levels.
  • Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and effective relationship management.
  • Consistently meet and exceed the Annual Operating Plan (AOP) revenue and margin targets for assigned customers through the implementation of strategic initiatives, collaborative and cross-functional work, and effective performance monitoring.
  • Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity.
  • Assist in strategic planning and decision-making processes for assigned customers by providing relevant insights and recommendations.
  • Facilitate regular customer interaction with Sales and Product Teams.
  • Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization.
  • Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
  • Assist with quality, accuracy and compliance audits.
  • Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity.
  • Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required.
  • Provide support for court and administrative hearings as required.
  • Stay updated on changes to applicable laws and regulations impacting assigned customers.
  • Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges.

Verra Mobility focuses on smart transportation solutions that enhance safety and connectivity in transportation systems. The company develops technology solutions aimed at improving driver behavior and road safety, such as school bus stop arm safety camera programs in partnership with local governments. Their products work by monitoring traffic laws and providing data analytics to optimize transportation systems for clients, which include government agencies, commercial fleets, and rental car companies. What sets Verra Mobility apart from competitors is its tailored approach to addressing complex transportation challenges and its strong emphasis on customer relationships. The goal of Verra Mobility is to create safer and more efficient transportation environments in the communities they serve.

Company Stage

IPO

Total Funding

$1B

Headquarters

Mesa, Arizona

Founded

1987

Growth & Insights
Headcount

6 month growth

14%

1 year growth

0%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Verra Mobility's presence in over 15 countries offers significant opportunities for global career growth and exposure.
  • The company's commitment to innovation and partnerships, such as with Hayden AI for traffic solutions, positions it at the forefront of smart transportation technology.
  • Collaborations with minority-owned businesses like All Staffed Up demonstrate Verra Mobility's dedication to social responsibility and community investment.

What critics are saying

  • The highly competitive smart transportation market requires Verra Mobility to continuously innovate to maintain its edge.
  • Dependence on government contracts and partnerships could pose risks if political or economic conditions change.

What makes Verra Mobility unique

  • Verra Mobility's focus on smart transportation solutions for government agencies, commercial fleets, and rental car companies sets it apart from competitors who may not cater to such a diverse clientele.
  • Their multi-revenue stream model, including technology sales, maintenance, and data analytics, provides financial stability and continuous innovation.
  • Strategic partnerships with companies like Hayden AI and Bluedot enhance their technological capabilities and market reach, distinguishing them from other players in the smart mobility ecosystem.

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