JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

FACILITIES MANAGER

MAIN PURPOSE:

• To ensure the complete and effective delivery of all service lines to the client within their hub, ensuring JLL meet their contractual obligations.
• To support the Account Manager and UK Hub Lead
• To be part of the Operational Management Team and contribute to the strategic and operational performance of the UK team.
• To act as a point of contact and escalation for the FM team in their hub.

MAIN JOB RESPONSIBILITIES:

• The FM will be the main contact for all operational matters and will ensure that the facilities management team within their hub are completely aware of JLL obligations under the contract.
• Manage their team members across the Hub to ensure SLA’s and KPI’s are being met. Investigate any drop in performance and initiate remedial actions as appropriate.
• The FM will investigate any Client complaints or evidence of non-performance in their hub or act as an ‘independent’ investigator for other hubs as required by the Account Manager.
• The FM will also ensure that JLL policy on HR, Health and Safety, Quality control and all business procedures are properly communicated and complied with.
• To ensure a consistent approach to service delivery across the hubs.
• To ensure Client reports are provided in a timely manner.
• To ensure Internal and Supplier audits are carried out in accordance with the Audit Schedule
• To support the Hub Manager to ensure that client business continuity is maintained at all times
• Provide information as required to the Account Finance Manager and the Operation Manager to support them within their roles.
• The FM will provide guidance, advice and support to all members of the FM team in their hub. Hold regular meetings / reviews with their direct reports and monitor performance against JLL objectives.
• Carry our annual Performance Appraisals for their direct reports, set objectives and monitor against these objectives.  

GENERAL RESPONSIBILITIES

• Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
• Effective communication and reporting on all service lines with the Client, FM team and Operational Management Team.
• Monitor Supplier contracts through their operational team, ensuring value for money and innovative service provided.
• Attend Operational Team meetings as required and contribute to the development of the team and the service to the client.
• Manage project work from time to time.
• Be an Ambassador for the client and JLL at all times, by being a role model for other members of the team.  
• To identify client Key Stakeholders within the UK Hub and ensure a communications plan is in place where JLL are making regular contact and understand the Stakeholders requirements and Operational needs.
• To travel to offices in the Account region from time to time to meet with the Key Stakeholders from the client and the FM team

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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