Senior Commercial Training Manager

Enterprise Customers, Menlo Park, CA

Updated on 3/14/2023

Locations

Menlo Park, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

BA/BS required; 8+ years of experience in commercial functions within the Biotech/Diagnostics industries
2+ years of experience in sales training, experience in field team training preferred
Strong clinical acumen and ability to grasp complex scientific topics
Ability to successfully manage complex projects and develop own training materials
Exhibit passion and empathy to build meaningful experiences for trainees by understanding their needs and learning styles
Proactive, results-oriented self-starter motivated by a challenging task and ability to manage multiple priorities in a fast-paced environment
Excellent written/verbal communication skills and self-awareness
Customer-focused with effective stakeholder management and influencing skills
Strong attention to detail and organizational skills
Ability to adapt to shifting priorities in a fast-paced environment while maintaining a primary focus on core responsibilities
Self-directed problem solver with a desire to contribute to the Company and team's success
Familiarity with Google Suite and Microsoft Office software & documents
Experience with Veeva PromoMats and a Promotional Review Process is preferred
Ability to travel when the business requires it (up to 20%)

Responsibilities

Be accountable for planning, designing, developing, implementing, and evaluating new hire and advance training programs for Commercial field employees (Clinic Sales and Enterprise Sales teams). The current emphasis will be on the Enterprise Sales Team (Health Systems, Payors, Employer, Life Insurance, and Customer Success)
Contribute to the implementation of the Training and Development strategy for the organization, building the clinical, business and market knowledge as well as the communication skills required to effectively engage health care providers (HCPs) and execute on sales objectives
Develop and deploy training initiatives that build deep clinical expertise, selling skills and business ownership to translate commercial strategy to actionable behaviors
Design and improve training programs utilizing innovative training methods and adult learning principles
Assist with the build out of continuous learning platform to offer flexible-just in-time earning that caters to individual development needs
Proactively partner with Sales, Marketing, and Medical Affairs teams to identify knowledge gaps and design training solutions to address these
Participate in a design and deployment of a leadership development program for commercial leaders
Ensure training initiatives are effective and compliant with regulatory guidelines through collaboration with functional partners including Medical, Regulatory and Legal/Compliance
Be a brand ambassador
Participate with the Commercial team on ad-hoc projects

Desired Qualifications

Field sales experience is a plus
Experience in selling and training within the enterprise channels (payers, employers or life insurance companies) is a plus

GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. GRAIL, LLC is a wholly-owned subsidiary of Illumina, Inc. (NASDAQ:ILMN). For more information, please visit www.grail.com.

We’re looking for an experienced Senior Commercial Training Manager to join our new and growing Commercial Operations Team.

You will be a thought partner who collaborates with senior business leaders and cross-functional stakeholders to design and implement effective and scalable sales training programs. This individual will be a dynamic, experienced, individual with a track record of success in a sales training / learning & development function within the diagnostics or biopharmaceutical industry.

Proven ability to attain clinical & business expertise in assigned products, be an effective facilitator, manage complex projects, influence stakeholders without authority, and communicate within a fast moving and dynamic environment.

This position will work closely across the Commercial team, supporting the Commercial Operations team’s vision to “unlock the full potential of the Commercial Organization”.

We’re building the best team to take on healthcare’s most important challenges. Are you ready to join us?

This role is located at our Menlo Park, CA office. Hybrid (office / home) work arrangements may be considered.

You Will

Be accountable for planning, designing, developing, implementing, and evaluating new hire and advance training programs for Commercial field employees (Clinic Sales and Enterprise Sales teams). The current emphasis will be on the Enterprise Sales Team (Health Systems, Payors, Employer, Life Insurance, and Customer Success).
Contribute to the implementation of the Training and Development strategy for the organization, building the clinical, business and market knowledge as well as the communication skills required to effectively engage health care providers (HCPs) and execute on sales objectives
Develop and deploy training initiatives that build deep clinical expertise, selling skills and business ownership to translate commercial strategy to actionable behaviors
Design and improve training programs utilizing innovative training methods and adult learning principles
Assist with the build out of continuous learning platform to offer flexible-just in-time earning that caters to individual development needs
Proactively partner with Sales, Marketing, and Medical Affairs teams to identify knowledge gaps and design training solutions to address these
Participate in a design and deployment of a leadership development program for commercial leaders
Ensure training initiatives are effective and compliant with regulatory guidelines through collaboration with functional partners including Medical, Regulatory and Legal/Compliance.
Be a brand ambassador.
Participate with the Commercial team on ad-hoc projects.

Your Background Should Include

BA/BS required; 8+ years of experience in commercial functions within the Biotech/Diagnostics industries
Field sales experience is a plus
2+ years of experience in sales training, experience in field team training preferred
Experience in selling and training within the enterprise channels (payers, employers or life insurance companies) is a plus
Strong clinical acumen and ability to grasp complex scientific topics
Ability to successfully manage complex projects and develop own training materials
Exhibit passion and empathy to build meaningful experiences for trainees by understanding their needs and learning styles
Proactive, results-oriented self-starter motivated by a challenging task and ability to manage multiple priorities in a fast-paced environment
Excellent written/verbal communication skills and self-awareness
Customer-focused with effective stakeholder management and influencing skills
Strong attention to detail and organizational skills
Ability to adapt to shifting priorities in a fast-paced environment while maintaining a primary focus on core responsibilities
Self-directed problem solver with a desire to contribute to the Company and team’s success
Familiarity with Google Suite and Microsoft Office software & documents
Experience with Veeva PromoMats and a Promotional Review Process is preferred
Ability to travel when the business requires it (up to 20%)

The expected, full-time, annual base pay scale for this position is $123,000 - $163,000. Actual base pay will consider skills, experience, and location.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Office and Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.

Following extensive monitoring, consideration of business implications, and advice from internal and external experts, GRAIL US has made the decision to require that all U.S. employees be “Fully Vaccinated” with the COVID-19 vaccine. “Fully Vaccinated” is defined as two weeks after both doses of a two-dose vaccine (e.g. Pfizer or Moderna) or two weeks since a single-dose vaccine (e.g. Johnson & Johnson) has been administered. Absent a qualifying exemption, all GRAIL US employees are to comply with this requirement, including providing documentation of such vaccination status, as a condition of employment. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation for consideration by GRAIL.

501-1,000 employees

Website

Designs cancer screening tests

Company Overview

GRAIL's mission is to detect cancer early, when it can be cured. They are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

Benefits

Outstanding People - Join a team of passionate and dedicated professionals, committed to collaboration, education, and proactive problem-solving.
Strong Compensation - We offer competitive salaries and savings plans to provide for long-term financial planning.
Complete Health Coverage - Take advantage of comprehensive health coverage, with medical, dental and vision, to keep you and your family healthy.
Work-Life Balance - Make everyday life more manageable with flexible time off – we trust you to do great work and take time for yourself.

Company Core Values

Grit - We are determined and resilient because patients are counting on us.
Respect - We value diversity and challenge each other respectfully.
Accountability - We own our decisions and keep our commitments.
Integrity - We adhere to our principles of humility, transparency, and rigor.
Leadership - We make each other better by making leadership everyone’s responsibility