Store Manager
Posted on 1/27/2023
Santa Barbara, CA, USA
Experience Level
Desired Skills
Customer Service
  • Open availability to work
  • Demonstrate alignment with TPCO Values
  • College degree preferred but not required
  • 3-5 years related experience preferred
  • Minimum 2 years' experience as a retail Store Manager with proven success
  • Demonstrated ability to multitask and time manage
  • Must be able to adapt to a changing work environment
  • Experience working in fast-paced work environment and able to adapt to demands of competing work priorities
  • Proven leadership and people management experience
  • Strong computer skills including proficiency in Google Suite and Microsoft Office, comfortability with various software and databases
  • Proficient in MS Office (Word, Excel, PowerPoint, etc.)
  • Cannabis experience a plus but not required
  • Entry-level knowledge of cannabis related vocabulary and products preferred but not required
  • Work revolves around objectives, projects, and priorities, not hours; must be able to work weekends, holidays, and occasional overtime as needed
  • Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule
  • Must be 21 years of age or older
  • Must comply with all legal or company regulations for working in the industry
  • Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement or San Jose Police Department
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Some lifting, squatting, bending, pushing, and pulling
  • Must be able to lift and carry up to 50 pounds on a regular basis without assistance
  • Regularly required to stand, walk, sit, bend, lift, push, pull, talk, and hear for extended periods of time
  • Responsible for all store activity including personnel, operations, visual merchandising, sales, KPIs, and the customer experience
  • Lead by example always; be a proactive role model, mentor, and coach for the team
  • Promote positive employee morale by creating an enjoyable, challenging, and rewarding work environment
  • Maintain a team of industry-passionate and customer service-focused employees
  • Ensure customer retention and satisfaction by culminating a customer experience that is supported by product knowledge, education, and high service standards
  • Create succession strategies to drive team and leadership development
  • Manage the digital customer experience to ensure consistency between in-store and online with an omnichannel approach
  • Proactively recommend new and improved processes for all operating procedures
  • Achieve established store goals through strategic action plans and effective initiatives centered around providing an unparalleled customer experience
  • Maintain effective communication with store leadership team and cross-functional business partners; conduct routine leadership, employee check-ins and staff meetings
  • Ensure a profitable store by working within the parameters of established store budgets & goals
  • Adhere to, enforce all city, and state regulations and company policies and procedures; educate the team and ensure compliance
  • Other duties and responsibilities as assigned by management

201-500 employees

Caliva is San Jose's premier cannabis dispensary and cultivation facility.
Company Overview
Caliva is San Jose's premier cannabis dispensary and cultivation facility.