The Store Manager drives the retail store business and customer experience to achieve established goals through hands-on leadership and contributions. As a TPCO brand ambassador, the Store Manager plans and directs the daily operations and develops strategies to elevate the team and retail experience, achieve all store goals, and drive profitability. This role will ensure the execution of company policies, procedures, and retail initiatives while remaining highly focused on nurturing talent and building capabilities within the team. The Store Manager is committed to maintaining a high standard, ensuring customer brand loyalty, and achieving financial and operational success.

Salary: $70K-$90K

What You’ll Do

• Responsible for all store activity including personnel, operations, visual merchandising, sales, KPIs, and the customer experience
• Lead by example always; be a proactive role model, mentor, and coach for the team
• Promote positive employee morale by creating an enjoyable, challenging, and rewarding work environment
• Maintain a team of industry-passionate and customer service-focused employees
• Ensure customer retention and satisfaction by culminating a customer experience that is supported by product knowledge, education, and high service standards
• Create succession strategies to drive team and leadership development
• Manage the digital customer experience to ensure consistency between in-store and online with an omnichannel approach 
• Proactively recommend new and improved processes for all operating procedures
• Achieve established store goals through strategic action plans and effective initiatives centered around providing an unparalleled customer experience
• Maintain effective communication with store leadership team and cross-functional business partners; conduct routine leadership, employee check-ins and staff meetings
• Ensure a profitable store by working within the parameters of established store budgets & goals
• Adhere to, enforce all city, and state regulations and company policies and procedures; educate the team and ensure compliance
• Other duties and responsibilities as assigned by management.

What You Have

• Open availability to work
• Demonstrate alignment with TPCO Values
• College degree preferred but not required.
• 3-5 years related experience preferred.
• Minimum 2 years’ experience as a retail Store Manager with proven success
• Demonstrated ability to multitask and time manage.
• Must be able to adapt to a changing work environment.
• Experience working in fast-paced work environment and able to adapt to demands of competing work priorities.
• Proven leadership and people management experience.
• Strong computer skills including proficiency in Google Suite and Microsoft Office, comfortability with various software and databases.
• Proficient in MS Office (Word, Excel, PowerPoint, etc.)
• Cannabis experience a plus but not required.
• Entry-level knowledge of cannabis related vocabulary and products preferred but not required.

Working Environment

Retail: This position will involve work in an indoor facility with controlled temperatures, exposed to bright lighting, loud equipment, airborne particles, and working in proximity with customers and staff.

Job Requirements

• Work revolves around objectives, projects, and priorities, not hours; must be able to work weekends, holidays, and occasional overtime as needed.
• Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule.
• Must be 21 years of age or older.
• Must comply with all legal or company regulations for working in the industry.
• Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement or San Jose Police Department.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Some lifting, squatting, bending, pushing, and pulling.
• Must be able to lift and carry up to 50 pounds on a regular basis without assistance.
• Regularly required to stand, walk, sit, bend, lift, push, pull, talk, and hear for extended periods of time.