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Strategic Renewals Manager
Confirmed live in the last 24 hours
San Francisco, CA, USA • New York, NY, USA
Experience Level
Desired Skills
  • Bachelor's Degree and a record of exceptional academic achievement
  • 2+ years of relevant work experience in a client facing role; Customer Success, Account Management or Consulting experience preferably in a software/SaaS environment
  • Strong acumen to grow business in a strategic manner, i.e. creating new processes and initiatives
  • Customer-centric commercial aptitude; you grow business by listening with empathy in order to identify the right solutions for each customer
  • A strong executor: you are detail-oriented, organized and independent; you're both an individual contributor and a team player: people love working with you and for you
  • Thrive in a fast-paced environment, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
  • A savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
  • Consistent track record of achieving academic and/or professional success
  • Experience working at a late stage startup or in the public sector
  • Proficient in Salesforce
  • Act as an integral part of the renewals process in collaboration with Partner Success team in order to enhance contracts and sustain long-term relationships with partners
  • Collaborate with key decision-makers to identify and distill customer requests which ensures timely delivery on customer commitments
  • Acquire the skills to analyze and report accurate rolling 90-day forecasts of renewals in your territory
  • Identify upsell/cross-sell opportunities upon contract renewal to maximize the efficiency and quality of the customers' services
  • Work cross-functionally with Legal and Finance teams to provide exceptional proposals and renewals contracts
  • Relay feedback to the Partner Success and Product teams thus driving the continuous improvement in the Remix platform in addition to managing all related contract administration
  • Gain insider knowledge on Remix by Via's catalog of products, trends involving customers, Via's competitors and the mobility/transportation industry
  • Travel to support on-site visits, workshops, conferences as needed (10%)

1,001-5,000 employees

Mobility solutions
Company Overview
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
  • Competitive salaries and equity packages.
  • Health and wellness benefits.
  • Local volunteer opportunities.
  • Support for all new parents.
  • Learning opportunities through our Via-Versity.
  • Employee Resource Groups.
Company Core Values
  • Sharing - Sharing is a founding principle; it’s in our DNA. Sharing rides, yes (that one’s a no-brainer) but we’re also passionate about collaboration, resource and knowledge sharing, and even our successes and failures, too. We ride together, in all we do.
  • Equity - Transportation is a great equalizer — it removes barriers to good jobs, quality healthcare, and educational opportunities for all. Where you live should not determine your economic mobility or overall quality of life.
  • Sustainability - Building sustainable cities means working towards a car-free future. And in the short term, getting people out of their single occupancy vehicles and switching to electric vehicles wherever possible.
  • AD&I - We’re committed to Anti-racism, Diversity, and Inclusion at Via, and in helping advance racial equity in transportation systems and through policy. A diverse and inclusive workforce is proven to drive real business success, and we work towards our AD&I goals every day.