Pre Hearing Case Manager Job ID 2024
Confirmed live in the last 24 hours
Internet Brands

1,001-5,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Legal
Consumer Software

Company Stage

N/A

Total Funding

$303.7M

Founded

1998

Headquarters

El Segundo, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Two (2) years high-volume call center experience
  • Two (2) years Customer Service/Sales experience preferred
  • Strong computer knowledge and excellent typing skills at least 50WPM
  • Sharp attention to detail and ability to perform with high degree of accuracy
  • Strong analytical skills to review documents and reach sound decisions
Responsibilities
  • Providing accurate information for incoming customer/client callers regarding disability claim status
  • Make outbound calls to obtain required information from clients pertaining to their cases/hearings
  • Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues
  • Effectively navigate multiple computer windows to access several systems in a proficient manner
  • Handling all callers with efficiency, courtesy and respect
  • Meet daily metric goals and monthly audits