Technical Support Engineer

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

 Here's some of what we've accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer, you will be on the front lines —helping resolve technical issues and guiding them toward more efficient, successful operations. 

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations. 

What You’ll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues.Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows.Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product.Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency.Consultative Support: Advise customers on best practices to improve their business operations.

What You’ll Bring:

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit: A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

NexHealth Values

• Solve the customer’s problems, not yoursWhen making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to doAs a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
• Take ownershipAct like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intentBe direct, proactive, transparent, and frequent in your communication. 
• Default trustAs a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principlesWe first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO