Senior Operations Manager

About the Role

We are looking for a strategic, data-driven and execution-oriented Operations Manager to join our Global Marketplace team supporting the Groceries & Retail business. In this role, you will lead high-impact initiatives to ensure marketplace reliability and performance by managing complex supply-demand dynamics, surfacing root causes through deep analytics, and driving the product roadmap to improve courier experience, reliability, and cost efficiency.

You will work closely with cross-functional partners in Product, Tech, Finance, Legal, Strategy, and Regional Operations, as well as collaborate across Restaurant and Direct verticals to drive alignment, scalability and innovation across Uber’s Delivery ecosystem.

This is a unique opportunity for a seasoned operator with a bias for action, strong analytical rigor, and the ability to influence across levels and geographies.

What You'll Do

• Lead marketplace performance and reliability: Define and monitor key KPIs related to supply health and reliability. Build scalable processes and data tools to proactively detect and mitigate imbalances across global markets.
• Be a product and operations champion: Act as the voice of operations in product discussions, advocating for features that improve courier engagement, earnings, and long-term retention. Identify product gaps, define operational requirements, and partner with Product, Engineering, and Design teams to deliver effective solutions.
• Lead dynamic pricing and demand-shaping initiatives to optimize growth and consumer engagement by using algorithmic pricing and delivery options; work cross-functionally with Growth, Membership and Regional teams teams to analyze elasticity, implement price experiments, and adapt pricing tactics in real-time to maximize marketplace revenue and consumer growth.
• Drive investment and incentive strategy: Contribute to the design and implementation of frameworks for pricing and incentive allocation that balance growth, reliability, and cost-efficiency. Partner with Finance and Product to forecast investment needs and measure ROI.
• Develop global playbooks and local strategies: Collaborate with regional teams to adapt global strategies to local market realities, ensuring both scalability and relevance. Serve as the subject matter expert on marketplace mechanics for G&R globally.
• Own complex problem-solving and insight generation: Lead deep-dive analyses to understand root causes of marketplace issues. Build and present compelling narratives backed by data to drive executive alignment and decision-making.
• Influence senior stakeholders and cross-LOB coordination: Partner with senior leaders across Delivery to align on investment priorities, product rollouts, and operational bets. Champion a “One Uber” approach to supply and marketplace management.

Basic Qualifications

• 4+ years of experience in Operations, Product Strategy, Analytics, or similar roles; ideally within tech, marketplaces, logistics, or consulting.
• Bachelor's degree required.
• Exceptional analytical skills, with proficiency in SQL and Excel; Python is a plus.

Preferred Qualifications

• MBA or advanced degree is a strong plus.
• Demonstrated ability to synthesize complex data into actionable insights and influence decision-making at senior levels.
• Proven track record leading large-scale, cross-functional projects with measurable business impact.
• Strong product intuition and ability to bridge between technical and business teams.
• Outstanding communication skills, with the ability to tailor messaging to both technical and non-technical audiences.
• Experience in high-growth, fast-paced environments and a passion for solving ambiguous, high-impact problems.
• Experience in marketplace businesses or logistics platforms.
• Familiarity with cost optimization frameworks and incentive economics.
• Passion for building magical user experiences at scale.

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.