Full-Time
Service Transformation Manager
Posted on 10/31/2025
Midmark
1,001-5,000 employees
Manufactures medical, dental, and veterinary equipment
No salary listed
Vandalia, OH, USA
In Person
 Operations & Logistics (1) |
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- Bachelor’s degree in Business Administration, Industrial Engineering, or a related field.
- 7+ years of experience in service transformation, operations management, or process improvement (or equivalent combination of education/experience).
- Proven track record of leading and delivering successful service transformation projects.
- Experience implementing digital tools and automation in service operations.
- Experience leading large cross-functional projects with defined outcomes.
- Develop and execute a service transformation strategy aligned with organizational goals.
- Identify opportunities to enhance service operations, improve efficiency, and elevate customer satisfaction.
- Lead the adoption of digital tools and automation to streamline service delivery.
- Analyze current service processes and identify areas for optimization.
- Implement continuous improvement methodologies such as Lean, Six Sigma, or Agile.
- Drive innovation by introducing new service models and best practices.
- Stay updated on emerging service trends and innovations to keep the organization competitive.
- Collaborate with key stakeholders to ensure smooth implementation of service transformation initiatives.
- Develop and execute change management plans to drive adoption and minimize resistance.
- Communicate effectively with leadership, frontline teams, and external partners on transformation objectives.
- Establish KPIs and track progress against service transformation goals.
- Utilize data analytics and customer feedback to measure service effectiveness.
- Present reports and insights to senior management, recommending improvements based on data-driven decisions.
- Partner with IT and digital teams to implement and enhance service-related technologies.
- Certification in Lean Six Sigma, PMP, or related methodologies (preferred).
- Familiarity with AI, RPA, or cloud-based service management platforms.
- Strong knowledge of Lean, Six Sigma, Agile, or other process improvement methodologies.
Midmark designs and manufactures medical, dental, and veterinary equipment and technologies for clinical environments. Its products include examination tables, sterilizers, cabinetry, and diagnostic equipment, all crafted to support efficient workflows and better patient–caregiver interactions. By focusing on ergonomics and workflow optimization, Midmark differentiates itself through a broad range of purpose-built equipment that serves independent practices up to large hospital systems. The company’s goal is to improve the healthcare experience by making equipment that helps healthcare professionals deliver higher-quality care more efficiently.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Dayton, Ohio
Founded
1915
Simplify's Take
What believers are saying
- Next-gen dental chair enhances ergonomics and connectivity since February 2026.
- Smart Air Compressor reduces mechanical room downtime visibility.
- AIA continuing education boosts architect design partnerships from August 2025.
What critics are saying
- Highland County facility closure triggers mass layoffs this month.
- Hillrom displaces operatory solutions in 12-24 months.
- Steris undercuts steam sterilizers via pricing in 6-12 months.
What makes Midmark unique
- Midmark RTLS launches BLE Sensory Network for 3-5 meter healthcare tracking.
- Midmark introduces USAB-compliant 631 Procedure Chair for accessibility.
- Midmark integrates first RTLS into Epic Toolbox for workflow streamlining.
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Benefits
Flexible Work Hours
Company News
Midmark introduces next-generation dental operatory and smart mechanical room solutions. Posted: February 19, 2026 Edited by Dentaltown staff Versailles, Ohio - Midmark Corp. has launched a new generation of connected dental operatory solutions and smart mechanical room equipment. The updated Midmark Dental Chair, Delivery System and LED Light are designed to improve connectivity, ergonomics and workflow efficiency while supporting patient comfort and provider musculoskeletal health. Midmark also introduced the Smart Air Compressor and Smart G-Vacuum, which provide practices with visibility into mechanical room performance, equipment status notifications and tools to help reduce unplanned downtime. The launch also includes the next generation of Midmark Steam Sterilizers. Company officials said the new systems are intended to support integration, reliability and long-term performance across the clinical environment. Midmark provides dental equipment and clinical solutions designed to support care delivery. More information is available at midmark.com/dental.
Midmark RTLS has launched its Bluetooth Low Energy Sensory Network, offering healthcare facilities a faster, more cost-effective path to facility-wide real-time location tracking. The system uses plug-in BLE sensors to provide near-room location precision of 3-5 metres for staff, patients and equipment. The solution supports critical use cases including asset tracking and staff duress, with minimal infrastructure investment and rapid deployment. Midmark is also releasing a BLE/IR Hybrid Sensory Network in limited early release, combining BLE coverage with infrared technology for room-level precision to support advanced applications like nurse call automation and patient flow. Since 1988, over 1,100 hospitals and clinics have deployed Midmark CareFlow RTLS. The new system is designed as an enterprise-wide platform that can scale with operational needs.
VERSAILLES, Ohio, Aug. 6, 2025 - Midmark Corp., a leading medical solutions provider focused on the design of the clinical environment to improve the delivery of care, has worked with The American Institute of Architects (AIA) to offer continuing education training that provides clinical design information architects and designers need to enhance their capabilities and understanding of the ambulatory healthcare space.
Midmark introduces Procedure Chair to enhance patient accessibility.
Midmark launches first usab-compliant Procedure Chair to enhance accessibility.