Sr. Manager
Quote to Cash Strategic Process Owner
Posted on 2/28/2023
Remote • United States
Experience Level
Desired Skills
  • Self-starter, strong problem solver, reliable team player with ability to deliver projects on-time
  • Ability to thrive in a high-intensity, rapidly changing environment, and successfully manage multiple projects simultaneously, with a sense of urgency
  • You have excellent written and oral communication skills with the ability to communicate strategies & results effectively across multiple levels and multiple teams within the organization
  • Bachelors of IT, Computer Science, Engineering, or equivalent experience
  • Possess strong leadership and managerial skills
  • Resourceful in creating the processes necessary to complete the work
  • Proven ability to deliver and drive results in measurable and defined ways
  • Strong business acumen and the ability to identify risks and opportunities
  • 5+ year managing Salesforce environment
  • 5+ years managing CPQ systems - new and renewal sales
  • 3+ years experience with financial systems
  • 3+ years experience managing high performing teams
  • Experience with subscription contracts and billing
  • Experience with agile and scrum
  • Experience with a high-growth SaaS company
  • Influential thought leader and trusted advisor who successfully cross-functional/y partners with other business teams ers including Sales, Marketing, Sales, Growth, Marketing, Customer Success, Partners/Channel, Sales Enablement, IT, Business Applications, Finance, Legal, Security, Data, and Product
  • Collaborate with order to cash business owners to understand and document existing policies, end to end processes, customer journey maps, and system flows; highlighting responsibilities, interdependencies, control points, process challenges/issues and system integrations
  • Lead, coach, and train a team of high performing product managers and business analysts
  • Set targets and KPIs to demonstrate performance and project success and hold team members accountable for meeting those targets
  • Provide recommendations and proposals to eliminate unnecessary complexities, standardize core processes and eliminate low value work
  • Manage large, strategic, cross-functional projects that are results and data driven
  • Perform benchmarking analyses of best in class and cost benefit analyses of proposed solutions
  • Responsible for building and maintaining PagerDuty's order to cash roadmap
  • Represent the order to cash functions in project and system designs for company initiatives, go to market strategies, and existing workstreams
  • Provide executive narratives and presentations on project proposals, plans, statuses, and execution of key initiatives
  • Align people and resources and establish high standards of performance
Desired Qualifications
  • Experience in Salesforce CPQ, Zuora, Marketo, NetSuite, Coupa
  • PRM- Partner relationship management
  • Salesforce certifications
  • Six sigma expertise

501-1,000 employees

Operations performance platform
Company Overview
PagerDuty's mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
  • Health, AD&D, Disability, Vision, Life, and Dental Insurance
  • Paternity and Maternity Leave
  • Employee Assistance Program
  • PTO (Vacation / Personal Days)
  • Sick Time
  • Remote Work
  • Adoption Assistance
  • 401(k)
  • Employee Stock Purchase Program
  • Flexible Spending Account
  • Student Loan Repayment Plan
Company Core Values
  • Champion the Customer: User first. Make it easy. Build great products.
  • Take the Lead: Disrupt more. Improve everywhere. Learn forever.
  • Run Together: Create belonging. Deepen bonds. Team up.
  • Ack + Own: See opportunities. Make it yours. Do right.
  • Bring Your Self: Earn trust. Be present. Have heart.