Employee Experience & Culture Manager

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. 

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here. 

The Position

At Suffolk, we believe that how our people experience work matters - every day, on every job site, and in every office. The Manager, Employee Experience & Culture plays a pivotal role in bringing this belief to life.

This is more than a role it’s an opportunity to shape the heartbeat of Suffolk’s culture. As the Employee Experience & Culture leader in your region, you will drive a consistent, best-in-class employee experience that reflects our core values of Passion, Integrity, Hard Work, Professionalism, and Caring. 

This leader is responsible for designing and delivering a best-in-class, high-touch employee experience across the region. With a concierge-style, hospitality-first mindset, this role ensures that every employee whether onsite or traveling feels supported, connected, and valued.

If you thrive in environments where no two days are the same, love creating meaningful experiences, and are energized by bringing people together this role is for you.

When not traveling, this role requires on-site presence 4 days a week in our amazing Boston office - which offers free parking, a free on-site gym and cafeteria and other perks that make for a great culture and unique employee experience! 

Responsibilities

Employee Experience Strategy & Delivery

• Execute a regional employee experience strategy that promotes service excellence, engagement, and consistency
• Design and scale programs that enhance the end-to-end employee journey
• Act as a trusted advisor to leaders and employees, balancing company standards with individual needs
• Leverage data, feedback, and best practices to continuously improve the experience
• Monitor and report on key metrics (engagement, service quality, efficiency)

Concierge & Lifestyle Experience

• Lead a high-touch Employee Experience model, serving as a central resource for employee support
• Deliver responsive, hospitality-driven services that simplify employees’ day-to-day experience
• Enhance offerings for traveling and onsite employees, including relocation and lifestyle support
• Oversee development and continuous improvement of lifestyle management resources and guides
• Ensure all services are accessible, seamless, and reflective of a premium experience

Onsite Experience, Culture & Engagement

• Design and execute onsite experiences, events, and amenities that foster connection and pride
• Serve as a Culture Ambassador, reinforcing company values and engagement initiatives
• Partner with People & Culture and corporate teams to deliver impactful programs and events
• Ensure experiences are inclusive, meaningful, and aligned with business and cultural priorities
• Support Corporate Initiatives that strengthen employee connection

Partnerships & Employee Value Proposition

• Build and manage strategic partnerships (local and regional) to enhance employee offerings
• Identify perks, discounts, and lifestyle benefits that strengthen the employee value proposition in Collaboration with the Total Rewards team.
• Continuously evaluate offerings to ensure competitiveness and relevance
• Maximize partnerships to deliver value efficiently and cost-effectively

Consistency, Scaling & Regional Alignment

• Establish standards, playbooks, and scalable frameworks for consistent experience delivery
• Ensure alignment across locations while allowing for regional customization
• Monitor execution quality and identify opportunities for improvement and innovation
• Travel to sites as needed to ensure visible leadership and program effectiveness

Operations & Experience Enablement

• Partner with HRBP’s to help to ensure a high-touch Year One (Y1) onboarding experience
• Partner with relocation & administrative teams to support travel and logistics as needed
• Partner with administrative teams to drive operational excellence and efficiency
• Develop and manage budgets, identifying cost-saving opportunities without compromising experience
• Ensure compliance, confidentiality, and alignment with HR policies

Cross-Functional Collaboration

• Partner closely with:
  • Lifestyle Management & Relocation
  • Administrative/Operations teams
  • People & Culture
  • Corporate Initiatives 
• Represent employee experience in cross-functional initiatives and leadership forums
• Drive alignment to ensure a seamless, integrated employee experience

Qualifications

• Bachelor’s degree required; advanced degree preferred
• 4-7+ years of experience in employee experience, hospitality, HR, or operations, with leadership responsibility
• Proven ability to design and scale programs across multiple locations
• Strong event planning and employee engagement experience
• Exceptional project management and organizational skills
• Outstanding communication and interpersonal abilities with a service-first mindset
• Highly collaborative, adaptable, and solutions-oriented
• Experience managing budgets, vendors, and partnerships
• Ability to handle confidential information with professionalism
• Willingness to travel regularly (25%+)
• This position is tied to specific sites approximately every 2-3 years with the opportunity to rotate on a regional or national level

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk. 

Compensation Information

Base Salary for this position is just one component of Suffolk’s total compensation package.  Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications.  Suffolk offers a comprehensive benefits package as part of its overall compensation strategy.