Full-Time
ServiceNow Architect
eTelligent Group
11-50 employees
Federal IT services, security, modernization
No salary listed
No H1B Sponsorship
Washington, DC, USA
In Person
Travel within the continental United States and the National Capital Region may be required.
US Citizenship Required
 IT Operations (1) |
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- At least 8 years of ServiceNow or enterprise service management architecture experience and at least 2 years of federal experience.
- Prior ownership of multimodule architectures at an N-2 currency level.
- Deep expertise in information technology service management, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and major Information Technology Infrastructure Library processes.
- Strong experience with configuration management database and Common Service Data Model, including configuration item relationships, data governance, service modeling, and configuration management database health.
- Experience with ServiceNow products such as IT Operations Management, IT Asset Management, Customer Service Management, Human Resources Service Delivery, Strategic Portfolio Management, Security Operations, or Integrated Risk Management/Governance, Risk, and Compliance.
- Strong technical background in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, UI Builder, and platform security.
- Extensive integration experience using REST and SOAP APIs, Scripted REST APIs, MID Server, OAuth, single sign-on/SAML, Lightweight Directory Access Protocol, web services, and enterprise integration patterns.
- Experience defining integration, security, data, and application architectures for ServiceNow.
- Experience developing technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
- Experience establishing ServiceNow development standards, governance frameworks, coding standards, and architectural best practices.
- Ability to conduct architecture reviews and code/design reviews and identify performance, security, scalability, and maintainability risks.
- Experience with enterprise-scale, multi-module architectures at an N-2 currency level.
- Experience establishing development and governance standards across a user base of more than 75,000 users.
- Experience with IT Operations Management implementations, Discovery, Network Operations Center operations, Common Service Data Model/configuration management database strategy, integration patterns, upgrade strategy, performance, and availability.
- ServiceNow Certified Technical Architect certification is required, or an equivalent certification.
- U.S. citizenship is required.
- Must be eligible to obtain and maintain an Internal Revenue Service Moderate Background Investigation/Public Trust.
- Design and implement enterprise-scale ServiceNow solutions across multiple business units.
- Define overarching integration, security, data, and application architectures for ServiceNow.
- Develop technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
- Establish ServiceNow development standards, governance frameworks, coding standards, and architectural best practices.
- Conduct architecture reviews and code/design reviews to mitigate performance, security, scalability, and maintainability risks.
- Travel within the continental United States and the National Capital Region, including to meetings, conferences, training, and off-site training locations, as required.
- ServiceNow Certified Master Architect certification.
eTelligent Group provides IT consulting and outsourcing to U.S. federal agencies, especially IRS and Treasury components, covering IT modernization, cybersecurity, data management, identity and access management, automation, and program management. Its offerings deliver secure, scalable IT solutions through repeatable processes guided by CMMI Level 3 appraised practices, and it operates eTel Labs for rapid prototyping and advanced engineering in modernization and automation. As a minority and women-owned small business with federal-focused contracts and prime contractor roles, it differentiates itself through process maturity and a dedicated innovation lab ecosystem. Its goal is to improve federal agencies’ operational efficiency, security, and resilience while expanding its role as a trusted government IT partner.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Leesburg, Virginia
Founded
2005
Get referred to eTelligent Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- September 2024 IRS EA3 award reaches $8.1 million through 2027, extending revenue visibility.
- April 2024 IRS IRA support and 2023 PESS awards show continuing wallet share expansion.
- IMB Partners' 2023 investment funds scale-up and acquisitions for broader federal expansion.
What critics are saying
- IRS concentration leaves the company exposed if Treasury recompetes or insources work in 2027.
- Small-business set-aside competition, like 31 bids in 2024, compresses margins and win rates.
- If IRS modernization budgets stall, eTelligent loses the contract pipeline that justifies IMB's investment.
What makes eTelligent Group unique
- IRS specialization and IT-EPMSS wins make eTelligent unusually entrenched in Treasury.
- 2025 John Konisiewicz hire signals a deliberate growth push after IMB Partners backing.
- CMMI Level 3 appraised delivery and eTel Labs support repeatable federal execution.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
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↑ 0%XLA names James Vant as Chief Executive Officer. PR Newswire Today at 4:00am PDT VIENNA, Va., April 7, 2026 /PRNewswire/ - XLA, a leading provider of cybersecurity, data management and analytics, technical solutions, and international program-support services to the federal government, announced today that it has appointed James Vant as its new Chief Executive Officer. "XLA has a strong legacy of delivering high-impact solutions across critical federal missions, and I am excited to build on that foundation as we align the company to the government's evolving priorities," said Mr. Vant. "We have a clear opportunity to re-energize the brand and sharpen our go-to-market approach-bringing greater focus, speed, and accountability to how we deliver measurable mission outcomes. I look forward to partnering with the management team as we enter this next phase of growth." Most recently, Mr. Vant served as President of eTelligent Group, where he led corporate strategy and drove growth in a dynamic and evolving federal market. He brings a strong track record of scaling organizations and leading through transformation including senior leadership roles at Octo (an IBM company), where he held P&L responsibility, drove operational performance, and led multiple strategic integration efforts. Earlier in his career, he held leadership and consulting positions at Gartner, PwC and AMS (now CGI). Mr. Vant holds a B.S. in Finance and Entrepreneurship from Syracuse University. "We are pleased to welcome Jim to XLA," said Lloyd Mustin, Chairman and Founder. "He brings more than two decades of experience leading and growing government services and IT businesses, along with a strong track record of delivering mission-critical solutions to federal clients. Jim's leadership, operational expertise, and deep understanding of the government contracting landscape position him well to guide XLA through its next phase of growth. We also thank Gary Slack for his decade of leadership at XLA and wish him all the best in his retirement." About XLA XLA is a leading provider of cybersecurity, data management and analytics, technical solutions, and international program-support services to the Federal government. With more than 30 years of experience supporting mission-critical requirements such as homeland security, disaster relief, cybersecurity incidents, and international development, XLA consistently delivers high-quality, efficient, agile and cost-effective solutions, as proven by consistent growth and repeat customers. For more information, please visit https://xla.com. SOURCE XLA This is a paid placement. For further inquiries, please contact PR Newswire directly.
eTelligent Group is proud to announce the appointment of John Konisiewicz as Executive Vice President of Growth.
Eric Sloper has joined eTelligent Group as Federal Business Development Manager, a move he announced on LinkedIn.
December 13th, 2023 - Leesburg, VA - eTelligent Group is pleased to announce Kashif Satti as our Director of Delivery.
eTelligent Group announces Nan Downing as new Executive Vice President (EVP), Client Relations and Delivery.