Full-Time

Director of Product

Patient Experience

Confirmed live in the last 24 hours

Headway

Headway

1,001-5,000 employees

Connects patients with affordable mental health services

Compensation Overview

$297.5k - $350k/yr

+ Performance-based Variable Compensation + Equity Grant

Senior, Expert

Seattle, WA, USA + 2 more

More locations: San Francisco, CA, USA | New York, NY, USA

Remote

Employees can choose to work from offices in New York City, San Francisco, and Seattle, but the job is primarily remote across the US.

Category
Product Management
Product
Required Skills
Product Management
Data Analysis
Requirements
  • 7+ years of experience building net new consumer growth products or core product experiences
  • 4+ years of people management experience
  • Deep user empathy
  • Strong intuition on user behavior
  • High bar for building incredible experiences
  • Results driven attitude
Responsibilities
  • Craft delightful, data-driven product experiences to ensure our patients get high-quality care quickly
  • Develop a vision and strategy for how we engage and support patients throughout their mental health journey
  • Work closely with design, engineering, data, business development, GTM, and other cross-functional partners to learn and ship quickly
  • Deeply understand and embody the voice of our patients while staying close to your team of PMs to quickly build and iterate on products for the patient journey

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated administrative processes. For individuals, Headway provides a platform where they can easily find therapists and psychiatrists who accept their insurance, allowing them to filter through thousands of providers to find the right match without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with insurance-accepting providers and streamlines the insurance process, making mental health care more accessible and affordable. Headway's goal is to create a more efficient mental healthcare system that benefits both patients and providers.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$327M

Headquarters

New York City, New York

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
  • Partnerships with Cigna and Blues plan to expand services to all 50 states.
  • Growing demand for telehealth services boosts Headway's virtual therapy offerings.

What critics are saying

  • Increased competition from platforms like BetterHelp and Talkspace.
  • Potential backlash from professionals feeling therapy is commoditized by the platform.
  • Challenges in expanding into Medicare Advantage and Medicaid due to regulatory hurdles.

What makes Headway unique

  • Headway simplifies finding and paying for therapy with an insurance-accepting provider network.
  • It reduces administrative burdens for mental health professionals, enhancing focus on patient care.
  • Headway's platform offers quick scheduling and referral options with 34,000 diverse providers.

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Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave for eligible employees

Carrot Fertility annual reimbursement and membership

13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

Flexible Paid Time Off

Employee Assistance Program (EAP)

Training and professional development

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Forex Daily Info
May 25th, 2025
Headway Recognized as The Best Global Forex Broker 2025

May 25, 2025 - ForexDailyInfo.com, a leading authority in the forex industry, is proud to announce that Headway has been officially awarded the prestigious title of "The Best Global Forex Broker 2025".

HW
Apr 4th, 2025
New Award: Headway Recognized for the Best Partners Program 2025

Last month, Headway received a brand-new award - "Best Partners Program 2025."

Nava Benefits
Mar 6th, 2025
Nava + Headway: redefining access to mental healthcare

That's why navabenefits.com is thrilled to announce its partnership with Headway, a company redefining how mental healthcare is delivered.

Security Magazine
Aug 28th, 2024
Susan Chiang hired as Chief Information Security Officer at Headway

Susan Chiang has been appointed Chief Information Security Officer (CISO) at Headway, a mental health organization.

Finsmes
Jul 23rd, 2024
Headway Raises $100M in Series D

Headway, a NYC-based mental healthcare system company, raised $100 million in Series D funding led by Spark Capital, with participation from Thrive Capital, Accel, a16z, and Forerunner Ventures. The funds will be used to accelerate platform development and expand into Medicare Advantage and Medicaid. CEO Andrew Adams highlighted the impact on improving lives and supporting providers. Headway's network includes 34,000 diverse providers, offering quick scheduling and referral options.