Full-Time
Desktop Support Level 1
Artech Information System
1,001-5,000 employees
IT staffing and project-based workforce solutions
No salary listed
Morrisville, NC, USA
In Person
 IT & Security (1) |
|---|
- Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
- Should have experience in working in enterprise call centre environment.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience necessary.
- ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning
Artech Information System provides IT staffing and project-based services worldwide. It connects organizations with tech talent through staffing programs (contingent, direct hire, RPO, master vendor, payroll transition) and delivers end-to-end digital and technical projects (design, operations, development, and platforms). It stands out through its focus on applied human intelligence, diverse and inclusive culture, and a track record with Fortune 500 clients across multiple countries. Its goal is to be the ecosystem that connects people, technology, and opportunities, enabling global businesses and talent to grow together.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Morristown, New Jersey
Founded
1992
Simplify's Take
What believers are saying
- Artech provides managed cloud and cybersecurity services to Fortune 500 firms.
- Artech supports public-sector organizations amid AI and cloud shifts.
- Artech generated over $775 million in global revenue as women-owned business.
What critics are saying
- Trump's 2025 H-1B tightening cuts Artech's India staffing in 3-6 months.
- Apex Group acquisitions erode Artech's position in 12-24 months.
- 2026 recession freezes Fortune 500 IT budgets, hitting Artech revenue.
What makes Artech Information System unique
- Artech is the largest women-owned IT workforce solutions firm in the U.S.
- Artech holds Great Place to Work certification for its dynamic culture.
- Artech expanded India offices in Bengaluru, Bhopal, Hyderabad, and Chennai.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options