Manager – Service Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Manager of Revenue Cycle in Service Delivery Excellence – Technology/Epic, you will be responsible for exhibiting strong judgment while solving problems, prioritizing, demonstrating attention to detail in your work, while being flexible when new information is introduced into the client or team situation. Every day, you will be expected to directly influence and assist in maturing several key processes such as financial analyses, reporting on process performance, developing models and tools, creating process flows, facilitating group meetings, and liaising with and expanding on client relationships. To thrive in this role, you must be a high-performing hands-on individual who has proven delivery experience that includes a strong understanding of revenue cycle process and communication skills.

For this role, we are looking for someone who has a consulting skillset with a focus on Health Care Technology – Specifically Epic.

Here’s what you will experience working as a Manager of Revenue Cycle:

• Work with data in various forms, including in data warehouses/SQL and unstructured data environments, both on premise and in cloud environments.

• Work on advanced skills in data manipulation and analyzing complex data relationships.

• Work with our clients to develop Epic dashboards and reports using Radar, SlicerDicer, Reporting Workbench, and other relevant Epic toolsets.

• This role will require working with error handling in Epic, including creating/modifications of error work queues and using support utilities in Epic.

• Up to date Epic Access and/or Revenue Certified Consultant; will help teams designing and developing 3rd party extracts and interfaces between hospital's Epic Access and Revenue system and various healthcare information systems.

• Work on content management activities.

• Interact with stakeholders and internal/ external IT teams to troubleshoot Epic system issues and problems related to break-fixes and other support activities.

• Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.

• Interact with end-users to help communicate enhancements/improvements needed for business processes.

• This role provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

• Independently and collaboratively engage with clients to lead workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

Required Skills:

• Active EPIC Certification in Epic Clinical and/or Revenue Cycle

• 5 or more years of experience in Epic

• Advanced level skills in developing Epic dashboards and reports using Radar, SlicerDicer, Reporting Workbench

• Understanding what sensitive data is stored, transmitted, and processed in information management systems and the concept of least privileged information.

• 5+ years of recent experience in Epic enhancements, break-fixes and support activities.

• Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred.

• 5+ years of recent experience with US healthcare workflows working as a consultant.

• 5+ years of documentation skills such as - Application understanding, change management etc.

• Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements.

• Experience with healthcare/clinical data domains and concepts.

• Experience with Business concepts, processes, information, and data.

• Exceptional problem-solving skills, excellent written and verbal communication skills with ability to story tell.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

• Remote role but must have the ability to travel 10%, on average, based on the work you do and the clients you serve.

Preferred

• Experience in new Report builds, Modifications and analysis on existing reports in PowerBI or Tableau or any other reporting tool

• Experience with SQL, Python or other advanced Business Analytics tools

• Analytical/ Decision Making Responsibilities

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision

Here’s What You Can Expect

• Leverage your industry expertise to craft a strategic vision and secure client buy-in.

• Propel team performance towards exceptional achievements and high-quality results.

• Prioritize the development, performance, and growth of your direct reports.

• Supervise and coordinate revenue enhancement initiatives and business operations throughout the entire revenue cycle for client hospitals.

• Assume responsibility for all management decisions related to daily operations within assigned hospital(s).

• Collaborate with the client’s c-suite and CFO to drive impactful results.

• Obtain executive client buy-in for complex projects and initiatives.

For this US-based position, the base pay range is $69,556.00 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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