Responsibilities:

• Assess patient needs and communicate appropriately to the provider
• Keep flow of patient care moving in an efficient manner to accommodate the best use of the provider’s time with the patient
• Accurately enter information in patients’ charts
• Prepare and administer injectable medications
• Assist providers with treatment and care of patients
• Answer phones professionally and process phone requests/messages in a timely and efficient manner
• Communicate with providers, patients and payers to process referrals and obtain prior authorizations in an effective manner
• Assist with performing value based care activities such as reviewing patients’ charts to ensure all preventative health screenings and tests/services necessary to close patient care gaps have been completed and contacting patients after ED visits and hospital discharge
• Other duties as required by management to support clinic operations

Minimum Qualifications:

• High school diploma or equivalent
• LPN license or previous experience as a MA

Knowledge, Skills, Abilities and Personal Characteristics:

• Experience in a primary care or comparable care setting
• Experience documenting clinical data in an electronic health record system
• Experience working with an ACO and completing activities related to value based care payer contracts
• Working knowledge of healthcare insurance
• Strong written and verbal communication skills
• Knowledge of medical terminology, procedures, and diagnoses
• Knowledge of safety, OSHA, and infection control protocol
• Detail oriented and ability to prioritize tasks
• Team oriented with a positive attitude