Full-Time

Customer Care Advocate

Four Hands

Four Hands

201-500 employees

Designer and wholesaler of furniture

No salary listed

Austin, TX, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Requirements
  • 2+ years of customer care experience
  • Bachelor's Degree required
  • Proficiency in Microsoft Office
  • Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting
  • A team-oriented, collaborative mindset with a friendly, proactive attitude
  • Strong decision-making skills with the ability to complete complex tasks in a timely manner while working independently
  • Comfortable working across global teams and diverse customer bases
  • Demonstrate intellectual curiosity
Responsibilities
  • Respond promptly to customer service inquiries, ensuring timely resolution and a superior customer experience
  • Collaborate with Sales Operations and Account Executives to address customer issues and process returns, credits, and other resolutions
  • Analyze and report on service and quality performance; identify and implement improvements for greater efficiency
  • Deliver world-class customer service to Four Hands clients and internal teams
  • Maintain deep knowledge of customer accounts, pricing, order-to-cash processes, reorders, and shipping procedures
  • Build strong cross-functional relationships to support seamless service and communication
  • Enhance the customer experience by providing guidance, promoting website usage, and supporting operational excellence
  • Continuously seek opportunities to improve customer satisfaction and internal processes
  • Other duties as assigned, in accordance with training and qualifications
  • Uphold the Core Values and be a valuable member of the Four Hands team

Four Hands designs and wholesales a wide range of furniture and décor to furniture retailers, interior designers, and other trade customers. Its offerings include living and dining furniture, art, outdoor items, and accessories, accessible to trade customers 24/7 through an online catalog of about 6,000 design-forward products. The company develops its own pieces through trend spotting, material selection, and innovative design techniques from its studios and international offices. It differentiates itself through its global manufacturing footprint, long history since 1996, consistent trade-focused service, and recognition in the industry, enabling it to support large chains as well as independent stores and designers. The overarching goal is to help people create spaces that feel like home, by expanding its product assortment and providing dependable, design-driven options to retailers and designers worldwide.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Austin, Texas

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Expanding to 570,000 sq ft Del Valle facility by March 2025 boosts capacity.
  • Slip Robotics partnership accelerates truck loading for rapid Inc. 5000 growth.
  • Godden as CFO strengthens finances for hospitality and DTC expansions.

What critics are saying

  • NYC hotel defects damage credibility with Gensler and Meyer Davis by 2026.
  • Slip Robotics fails, delaying hospitality deliveries in expanded warehouses.
  • Herman Miller defends market, blocking Four Hands contracts in 6-12 months.

What makes Four Hands unique

  • Four Hands launched 1,000-style hospitality collection tested for hotels and restaurants.
  • Immersive Soho 'Four Hands Hotel' pop-up debuted hospitality identity at BDNY.
  • Secured fast-tracked NYC hotel project opening in 2026 with Rockwell Group designers.

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Your Connections

People at Four Hands who can refer or advise you

Benefits

Professional Development Budget

Company News

Sharp Think
Dec 8th, 2025
Checking In: How Four Hands Arrived in Hospitality

Checking in: how Four Hands arrived in Hospitality. Four Hands, a global leader in lifestyle home furnishings, has steadily expanded its design influence across the industry, from collaborations with tastemakers like Amber Lewis to a growing presence at High Point Market and the introduction of new product categories. Since 2022, the brand has partnered with Sharp to help amplify this momentum and strengthen its voice across leading design publications and industry conversations. This fall, its partnership supported a major next step: Four Hands' entrance into the hospitality space with a 1,000-style collection created and tested for hotels, restaurants, bars, offices, and more. With a clear vision for how the brand could introduce this new offering, Sharp collaborated with the Four Hands team to concept and shape the hospitality launch strategy. The Four Hands events team brought the core idea to life through an immersive Soho pop-up, transformed into the "Four Hands Hotel." Featuring a lobby, music room, dining room, bar, and guest suite - complete with contract-grade furnishings and playful details like room-service trays atop the centerpiece bed - the space served as the central setting for all hospitality launch activations and offered a fully realized expression of the brand's hospitality identity. To reach the most influential voices in commercial design, Four Hands partnered with Interior Design to host an exclusive dinner in the Four Hands Hotel for a curated group of leaders from the publication's Hospitality Giants list. Timed to coincide with BDNY, the dinner created an intimate forum to preview the collection and share the brand's perspective on its expansion into hospitality. Building on this momentum, the team hosted a VIP cocktail event on BDNY's opening day, bringing together media, designers, and industry partners for another look at the must-see pop-up. The Interior Design dinner brought together 25 leading architects and designers from notable firms such as Rockwell Group, Gensler, and Meyer Davis, and featured remarks from Four Hands CEO Matthew Briggs and Interior Design's Editor-in-Chief Cindy Allen. The BDNY-adjacent cocktail event continued the conversation, welcoming key media and designers into the immersive space. A final component of the launch was the Four Hands booth at BDNY, where the team held targeted appointments and connected with key editors across hospitality and design outlets to further introduce the brand's hospitality perspective. Across the show, Four Hands engaged with 18 editors from publications like Hospitality Design, Metropolis, Dwell, and others - laying the groundwork for continued storytelling around the brand's thoughtful and ambitious entry into the category. The hospitality launch led to several possible projects with various firms, including one NYC-area hotel that fast-tracked Four Hands into its design and will be opening its doors in 2026. The launch debuted in Interior Design's October issue and online, with additional coverage across Business of Home, LUXE Interiors + Design, Furniture Today, and more. As well as upcoming coverage in Hospitality Design and Metropolis.

HR Technology Wire
Feb 18th, 2025
Four Hands Increases Truck Loading/Unloading Speed with Slip Robotics

Four Hands, the leading global designer and wholesaler of lifestyle home furnishings, is partnering with Slip Robotics to increase efficiency in warehouse operations.

Slip Robotics
Feb 18th, 2025
Four Hands Increases Truck Loading / Unloading Speed

Four Hands has grown rapidly in recent years, earning them recognition on the Inc. 5000 List of Fastest Growing Companies 15 times.

intelligence360
Jan 16th, 2025
Four Hands Llc To Expand Into 20,000 Square Feet Of Space In Austin Texas.

Austin, Texas — According to state and local development sources, Four Hands LLC plans to build out 20,000 square feet of new space in Austin. The company plans to occupy the new space at 3232 E. Cesar Chavez St in Austin, on or about May 1, 2025. According to the company website At Four Hands, we believe in the power of curiosity. Not only in our search for beautiful materials and global inspiration, but also in our passion to deliver something beyond furniture to our customers and employees alike. Founded in Austin in 1996, Four Hands has grown to become the leading global designer and wholesaler of trendsetting lifestyle home furnishings

intelligence360
Aug 27th, 2024
Four Hands To Spend To Occupy 570,000 Square Feet Of Space In Del Valle Texas.

Del Valle, Texas — According to state and local development sources, Four Hands plans to build out 570,000 square feet of new space in Del Valle. The company plans to occupy the new space at Airport Logistics Center in Del Valle, on or about March 1, 2025. According to the company website Welcome to Four Hands. For over 25 years, weve been a leading designer and wholesaler of well-crafted furniture and dcor, helping people create spaces that feel like home. Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers