Associate Manager

Now Brewing – associate manager, Arriviamo Cocktail Bar & Events, Starbucks Reserve - Chicago Roastery!  #tobeapartner
 
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. 
 
Partners at our Starbucks Reserve® Arriviamo Cocktail Bar play a key role in creating a unique experience that blends coffee culture with innovative cocktails. They engage customers by guiding them through a diverse menu featuring coffee-forward craft cocktails, and locally inspired creations, both paired with our delicious Reserve Kitchen artisanal food offerings. Partners are passionate about creating a memorable customer experience through craft cocktail theatre and service. Focused on a total service model, partners look to elevate the customer experience through belonging, joy, and craft as they create connections and an inviting atmosphere where customers can relax and socialize. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team of Starbucks partners.

The associate manager is a hands-on manager in training role, which acts as a transitionary role to allow partners to develop partners to develop and prepare for store leadership. This role will work closely with the other manager and leaders to develop an understanding of how Starbucks Reserve® retail business operates and learn what it means to lead and manage with excellence in a store environment. The associate manager will be introduced to multiple areas of the store’s business, but the majority of your time will be learning how to lead a zone and partners of the store. This role will work to drive customer experience, how to impact a store’s financials, develop high performing teams, and operate to excellence. 
 
This role is based on-site at a Reserve or Roastery location and requires open availability to ensure the incumbent can meet the needs of the business. This role will spend 40% of time supporting events, and 60% of time supporting our Arriviamo cocktail bar.
 

As an associate manager you will: 

Leadership - set goals for the work group, developing organizational capability, and modeling how we work together by:

• Lead a team of hourly partners to deliver legendary customer and partner experiences.
• Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Role model a passion for service, coffee curiosity, operational excellence, and innovation while inspiring partners to deliver the Starbucks Reserve Experience.
• Drive the engagement, development, and performance of all members of the team.
• Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep the store operating to standard and set a positive example for the store team.
• Demonstrate ingenuity and creativity in accomplishing goals when resources are limited or unavailable; execute plans without relying on a defined process.
• Display a customer-comes-first attitude by training and holding partners accountable for delivering exceptional customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team on how to implement those plans to meet operational and organizational objectives.
• Coach and develop hourly partners to achieve business goals.
• Manage through unusual events to keep the store and zones operating to standard.
• Set clear expectations, delegate, and communicate key responsibilities and practices to operations leads to ensure smooth flow of operations within the total store and across all zones.
• Provide coaching and direction to the store team to take action and achieve operational goals
• Constantly review the store environment and key business indicators to identify problems, concerns, and opportunities for improvement, and provide coaching and direction to the store team to achieve operational and business goals.
• Develop a positive, respectful, productive, and professional work environment.
• Engage in conversation with customers to understand their experience and adjust as needed in the moment

Planning and execution - develop strategic and operational plans for the work group, managing execution, and measuring results:

• Work with the operations manager(s), senior operations manager, and store director to help inform and develop strategic and operational plans for the store team, manage execution, and measure results.
• Execute the store staffing strategy by recruiting the best talent and creating a great partner experience using Starbucks tools and resources.
• Support operations manager(s), senior operations manager, and store director in implementing company programs by working directly with the shift team to execute action plans that meet operational and company objectives.
• Follow up consistently with the team to ensure accountability to plans.
• Communicate regularly with the store leadership team (including peers, operations manager(s), senior operations manager(s), specialist(s), and store director(s)) about operational and partner observations, challenges, concerns, insights, and suggestions.

Business Requirements - provide functional expertise and executing functional responsibilities:

• Develop an understanding and usage of all operational tools, systems, and processes to plan for and achieve operational excellence in the store.
• Proactively identify problems, embrace problems as challenges to solve, and coach hourly partners to do the same.
• Solicit customer feedback to understand customer and community needs.
• Use discretion in accessing external resources to support store operations. Resources include, but are not limited to, Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services.
• Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.
• Ensure compliance with applicable federal, state, and local laws and regulations.
• Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.
• Maintain regular and consistent attendance and punctuality.
• Own event operations including set up, deployment, and payment on point of sale (POS).

Partner Development & Team Building – provide partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams:

• Role model leading in service of others.
• Actively manage store partners by regularly conducting performance assessments and providing performance feedback through the use of performance and development tools to support organizational objectives.
• Challenge and inspire partners to achieve business results.
• Develop and maintain positive working relationships with partners.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs, as well as by finding new, creative, and effective methods of recognition.
• Utilize and demonstrate effective management principles and practices to create and maintain a successful store team, resulting in an environment where partners are valued and respected.

We’d love to hear from people with: 

• 2.5 years of progressively responsible experience in retail or restaurant environment
• Experience supervising others
• 21+ years of age
• Education: High school/GED
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
• Ability to carry 35lb on a consistent basis
• Ability to read, understand, follow, and enforce safety 

Preferred Qualifications:

• Education: College degree or a closely related field may substitute for a portion of the required experience
• Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred
• Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community
• Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
• Additional languages beneficial

 
 
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. 
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. The Associate Manager role is overtime eligible, but overtime hours are not guaranteed.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. 

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. 

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.