Guest Relations Representative

Your next opportunity awaits at Audi Beverly Hills. We are hiring a Guest Relations Representative to join the team.   

The Guest Relations Representative is responsible for providing excellent customer to all guests while they are in the service area. This is a great opportunity for someone with the desire to learn and develop – there are many options for growth within the Service and Parts Department!

Responsibilities

• Ensure all guests are provided a warm greeting in a timely manner and all guest areas are clean and presentable.
• Prepare and provide refreshments for guests and ensure all supplies are stocked and presentable.
• Ensure vehicle is being loaned in condition consistent with Fletcher Jones brand expectations including properly filled with fluids and fuel.
• Maintain inventory status of loaner fleet and report any damages to Management.
• Receive cash, check and credit card payments from customers and record the amount received.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• High School Diploma or equivalent
• Fantastic communication skills with customers
• Valid in-state driver’s license and clean driving record

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay: $18 - $20 / hour